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Title

Alarm Monitor 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Monitor and respond to signals from alarm systems in accordance with policies and code regulations, calling local police, EMS and fire departments to request dispatch and relay pertinent information. Answer incoming calls from company associates and other business partners, accurately and completely documenting all actions. The Alarm Center operates 24/7/365 and is responsible for monitoring a government facility for intrusion, fire, and duress alarms and communicating those alarms to the appropriate emergency response entity.

 
Position Requirements

Duties Include:

  • Provide timely, exemplary service to all associates and vendors while maintaining a calm, professional composure at all times.
  • Monitor signals from alarm panels and react appropriately by following action plans.
  • Accurately and completely document all actions.
  • Call local police and fire departments to request dispatch and relay pertinent information.
  • Run reports and provides them to internal customers.
  • Answer phone calls and assist callers in a variety of situations, including calls regarding emergency situations. Dispatch both internal and third party alarm repair service providers to company facilities as needed.
  • Exercise the skills necessary to maintain stable performance in occasional high stress situations.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

Basic qualifications

  • Not have a felony criminal record
  • Minimum 18 years of age
  • Be a US citizen
  • High school diploma or general education degree (GED)
  • Read, write and speak English language fluently
  • Proficient typing
  • Effective communication skills (written and oral)
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization
  • Be able to prepare clear and factually accurate reports
  • Not be barred from Gillem Enclave
  • Is not a Government employee(military or civilian) assigned to, on temporary duty station to, or on special duty at Gillem Enclave or any other location.
  • Have a Common Access Card(CAC) and Army Knowledge Online account sponsored by COR is need
  • Ability to work overtime on an occasional basis
  • Ability to work assigned shift
  • Ability to sit for long periods of time in a high volume call center
  • Ability to preserve confidentiality of information
  • Accuracy and attention to detail
  • Ability to organize and prioritize a variety of tasks/projects

 

Education Requirements

  • High School Diploma or General Education Degree(GED) and one to three months related experience or related training/certification preferred.
 
Full-Time/Part-Time Part-Time  
Position Alarm Monitor  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

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