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Activity Customer Technical Representative (ACTR) 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

Position Description:

  • Serve as a NMCI Activity Customer Technical Representative (ACTR) Support for NAVSEA
  • Perform ACTR functions, manage contract requirements in support of NAVSEA HQ within the NMCI environment for NAVSEA HQ NMCI Operations.
  • Perform the following NMCI action items as identified by the government TPOC: MAC Request, Pre-Invoice Validation and Invoice Management, Change Services (Move, Add, and Change Services), transition/Cutover procedures, escalate and/or monitor NMCI issues, generate and submit Service Requests Moves (SRM/MAC's).
  • Process all NMCI Enterprise Tool (NET) actions and create, submit, and monitor NET Build out for account creations and NMCI orders.
  • Prepare and process all hardware and Fast Track Orders.
  • Execute, coordinate and complete annual NMCI Asset Reconciliation and fiscal year rollover procedures.
  • Perform NMCI pre-Invoice validation and invoice management
  • Review NMCI communications to include reviewing email communications, attending meetings, reviewing meeting notes, and reading NMCI Homeport and iNAVSEA web sites
  • Escalate and/or monitor NMCI issues and network outages and local technical issues
  • Liaison with NAVSEA HQ Service Desk for maintenance of public folders, shared drives, and distribution lists
  • Communicate NMCI and internal business rules to key stakeholders

Key Duties:

  • Maintain responsibility for applying a broad base of expertise in IT subject matter to identifying, recommending, and properly applying solutions, implementing products, and deploying baselines and services.
  • Perform Tier I problem resolution service, including combining expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively.
  • Provide customer support and manage Navy/Marine Corps Intranet (NMCI) hardware and software inventory, including ensuring all assets are accounted.
  • Monitor, review, interpret, evaluate, and report on the technical aspects of NMCI operation and provide the interface between technical aspects of NMCI and the operational requirements of the command.

Basic Qualifications:

  • 2+ years of experience with working in a Navy environment
  • 2+ years of experience with Navy Equipment Tracking (NET)
  • 2+ years of experience with NMCI Contract Line Item Numbers (CLIN) structure
  • Secret clearance
  • HS diploma or GED

Additional Qualifications:

  • Ability to work in a team environment and offer or support ideas
  • Possession of excellent oral and written communication skills


Applicants selected will be subject to a security investigation for a SECRET clearance

Position Requirements  
Full-Time/Part-Time -unspecified-  
Position Activity Customer Technical Representative (ACTR)  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

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