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Title

Service Desk Customer Support Technician 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

The Service Desk Customer Support Technician in support of the U.S. Navy is responsible for applying a broad base of IT knowledge and subject matter expertise to identify, recommend and properly apply solutions, implement products, and deploy baseline services. In addition, the position will perform Tier I problem resolutions services combining their expertise with the latest technology available to proactively avoid issues and restore degraded IT systems quickly and effectively.

Duties Include:

  • Support customer facing troubleshooting activities and problem escalation, via in-person and some remote support.
  • Operate in a routine shift-work environment.
  • Provide effective technical solution to complex problems to include Tier I trouble shooting of ServiceNow incidents or problems when requested.
  • Provide emerging communications and information technology engineering support and technical solutions to improve overall service delivery to include customer support, proactive system support ect.
  • Support the customer's efforts to share and distribute information by electronic means.
 
Position Requirements

Basic qualifications

  • Bachelor’s Degree or 2 years equivalent experience
  • Customer facing support experience
  • Strong communication skills
  • Positive customer service attitude and professional phone etiquette
  • Ability to prioritize and handle multiple projects
  • Secret Clearance

Preferred qualification

  • Customer support experience in enterprise user service and help desk incident management within the DoD or Navy
  • Experience and knowledge working with NMCI
  • Customer support experience/knowledge working in Service Now, PKI & CAC Cards, MS Windows, MS Office 365, Pulse Secure, CITRIX, and MS Exchange.
  • Customer Support experience/knowledge working with Telecommunications platforms: Avaya Communications Services, Cisco, Voice over IP, Blackberry, Apple iPad, SMEPED, Mobile Devices iPhone or IOS devices and vendors
 
Full-Time/Part-Time -unspecified-  
Position Service Desk Customer Support Technician  
Exempt/Non-Exempt Non-Exempt  

This position is currently accepting applications.

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