Email Opening Title Vice President of Patient Services  Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Description Northern Nevada HOPES is a leading healthcare organization dedicated to providing high-quality care to our community. We are committed to ensuring that every patient receives compassionate and responsive services tailored to their needs. As we continue to grow, we are seeking a dynamic and experienced professional to join our team as the Vice President of Patient Services. As a member of the Senior Leadership Team, under the direction of the Chief Operations Officer, the Vice President (VP) of Patient Services provides direction, supervision and leadership to the Director of Patient Services and the Director of Case Management/Housing. It is also the responsibility of the VP to ensure that care is provided in a respectful, compassionate and responsive manner, considering patient and agency preferences, needs and values. Of utmost importance is that each patient interaction focuses on patient experience and ultimately the quality of care provided. The VP is responsible for working with the COO to ensure completion of reports, audits, and more. The VP is also responsible for the front-end of the Revenue Cycle Management (RCM) process. Key Responsibilities: Provide direction, supervision, and leadership to the Director of Patient Services and the Director of Case Management/Housing. Ensure that care is delivered in a respectful, compassionate, and responsive manner, taking into account patient and agency preferences, needs, and values. Focus on enhancing the patient experience and the quality of care provided during each patient interaction. Collaborate with the COO to complete reports, audits, and other necessary tasks. Responsible for the front-end of the Revenue Cycle Management (RCM) process. Develop and implement policies and procedures to optimize patient services operations. Monitor key performance indicators and metrics to identify areas for improvement and implement solutions. Foster a culture of continuous improvement and innovation within the patient services departments.   Named one of the Best Places to Work in Northern Nevada in 2015, 2018, 2019 and titled Best Place to Work Hall of Fame, we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee medical, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives. Check out our AMAZING, second-to-none benefits program at https://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf. At HOPES, all employees serve as ambassadors to our patients and the community.  Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times. To learn more about the Key Accountabilities of HOPES Squad members, take a look at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf. Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES. To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame.  All our careers are listed on our Careers page at https://www.nnhopes.org/about/careers If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter at https://www.nnhopes.org/newsletter/. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home.  We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.     Position Requirements * Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. Bachelor's degree in healthcare administration, business administration, or related field or 5 years related experience. Minimum of 5 years of experience in healthcare management, with a focus on patient services. Knowledge and experience with front-end Revenue Cycle Management. Strong leadership and team-building skills with the ability to motivate and inspire staff. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders. Proven track record of developing and implementing patient-centered processes and initiatives. Experience working with electronic health records (EHR) systems preferred. Knowledge of regulatory requirements and standards related to patient services.   About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare. Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location. For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.   EOE Statement Northern Nevada HOPES is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, physical or mental disability, genetic information or veteran status in all employment practices.   Salary Range   This position is currently not accepting applications. 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