Email Opening Apply Now Title Medical Records Technician  Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Non-Exempt   Description JOB SUMMARY:Facilitate and coordinate timely processing of medical records requests upon receiving a Release of Information (ROI). Distribute and deliver medical records releases from collaborating agencies, patients, physicians, other healthcare providers, insurance companies and attorneys. Demonstrate knowledge of and adhere to all State and Federal regulations regarding release of patient information, HIPAA, PHI and maintaining patient confidentiality. HOPES has an integrated team model approach to patient care. Part of the Medical Records Technician’s responsibility will include participation in organization wide Patient Centered Medical Home activities to enhance patient care.     ESSENTIAL FUNCTIONS:   Maintain a good knowledge and understanding of Northern Nevada HOPES’ mission, vision, and philosophy and support these tenets at all times while conducting agency business. Contribute to a healthy work environment by demonstrating the following: active participation in meetings and team building activities; direct and timely communication about needs and problems at all times and an open and receptive attitude towards proactive problem solving and constructive feedback approaches. Maximize learning opportunities by remaining receptive to constructive feedback and utilizing support available from your supervisor. Must be computer proficient and able to utilize an Electronic Health Record system for maintenance and retrieval of records. Handle all clinic scanning and Medical record requests from clinical staff. Tracking of request for internal compliance audits. Receives requests for release of medical records and process requests in a timely manner. Reviews medical records to ensure confidentiality guidelines are in place. Ensure that medical records release requests adhere to HIPAA guidelines. Maintains patient confidentiality and has full understanding of HIPAA. Able to handle sensitive and confidential information and situations. Able to meet strict deadlines while handling frequent interruptions and must also multi-task and interact with a wider variety of people on various and, at times, complicated issues. Able to use, store and maintain multiple usernames and passwords. Follows policy and procedure regarding medical records release at all times. Performs other work related duties as requested. Requests paper medical records from Pulitz upon requests from providers. Maintain and processes all faxed test results, referrals, mail and other correspondence and electronically files in the proper electronic health record. Responds to all internal requests for medical records. Participate in all meetings and workflow improvement projects as needed. Assists with other assignments as needed and requested by direct supervisor   Named one of the Best Places to Work in Northern Nevada in 2015, 2018, 2019 and titled Best Place to Work Hall of Fame, we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee medical, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to change lives. Check out our AMAZING benefits program at  https://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf. At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf. Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES. To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame. All our careers are listed on our Careers page athttps://www.nnhopes.org/about/careers/. If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter.at https://www.nnhopes.org/newsletter/. Northern Nevada HOPES is a Federally Qualified Health Center and Patient Centered Medical Home. We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.   Position Requirements Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES.   Minimum of one (1) year of work experience in maintaining electronic patient health records, or equivalent combination of education and experience required. High School Graduate or GED. Proficient with Electronic Medical Records systems. Knowledgeable of stay compliant with all company policies and procedures required.. Ability to manage multiple assignments/projects and meet appropriate deadlines. Ability to solve practical problems dealing with a variety of variables. Be skilled in handling difficult customer service situations with tact and patience. Ability to communicate in a courteous and professional manner. Ability to work and interact effectively and positively with other staff members to build and to enhance teamwork in the clinic and overall HOPES organization. Learn about medical conditions and treatments using a variety of sources.   About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare. Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location. For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.   EOE Statement Northern Nevada HOPES is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, physical or mental disability, genetic information or veteran status in all employment practices.   Salary Range $20- $22.20   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Intake and Eligibility Specialist in Reno, NV Posted on: 4/12/2024 [Apply Now] Other Jobs Within 60 Miles System Administrator in Reno, NV Posted on: 3/25/2024 [Apply Now] Nursing Coordinator (RN Supervisor) in Reno, NV Posted on: 4/29/2024 [Apply Now] Intake and Eligibility Specialist in Reno, NV Posted on: 4/12/2024 [Apply Now] PA or APRN, Adult Primary Care in Reno, NV Posted on: 2/21/2024 [Apply Now] Family Practice MD or DO in Reno, NV Posted on: 1/18/2024 [Apply Now] Follow us See who works here:

 

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