Email Opening Title Patient Services Coordinator (Supervisor Role)  Full-Time/Part-Time Full-Time   Exempt/Non-Exempt Exempt   Description Seeking a Patient-focused and Solution-oriented People-leader to support HOPES expansion! The primary purpose of the Patient Services Coordinator is to ensure that patient experience is optimized. The Patient Services Coordinator works with patients and their families to address concerns or special needs that may arise.  This Patient Services Coordinator works directly with various members of the healthcare team, organizational departments, and administration to solve problems that patients and families may have with the goal of facilitating a positive patient experience during their time in the organization. The Patient Services Coordinator acts as an intermediary between service centers and the patient and family to bring about the most effective healthcare treatment and positive experience. Important things to know about us: We are a certified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance We are a Federally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale. We are a National Health Service Corp site, and our providers are eligible to apply toward a federal loan forgiveness program We have an impressive team of clinicians and providers and our current clinical and supportive services include: Primary medical care for adults, adolescents and children Behavioral health counseling Psychiatric care HIV specialty care Medication Assisted Treatment specialty care Hepatitis C specialty care Transgender specialty care for adults Nutrition services Comprehensive social support services Harm reduction outreach and prevention Laboratory, x-ray and pharmacy services on site.   Named one of the Best Places to Work in Northern Nevada in 2015, 2018, and 2019 we offer the same attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (full-time employees have options for free employee health, vision, dental and basic life insurance for themselves and pro-rated options for part-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives. Check out our AMAZING, second-to-none benefits program at https://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf. At HOPES, all employees serve as ambassadors to our patients. We exercise self-leadership, self-management, self-awareness and empathy. The people at HOPES are one of the many things contributing to HOPES being named one of Northern Nevada's Best Places to Work three times in the last four years. Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as diverse as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES. To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame.  All our careers are listed on our Careers page at https://www.nnhopes.org/about/careers. If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter at https://www.nnhopes.org/newsletter/. We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.   Position Requirements * Due to real and potential conflicts of interest that exist when HOPES Behavioral Health providers render services to their coworkers, it is HOPES’ policy (Policy HR0005) that HOPES employees may not access HOPES Behavioral Health Services. For the same reason, current Behavioral Health patients/clients cannot be employed by HOPES. Accordingly, you hereby acknowledge and understand that if you are receiving services from a HOPES Behavioral Health provider at the time you are offered and accept employment with HOPES, you have the option of rescinding your acceptance of employment or finding a new behavioral health provider outside of HOPES before starting employment with HOPES. Two-years’ experience within a medical arena, especially providing customer service, intake and eligibility, or receptionices required. One to two years working with the underserved, those experiencing homelessness, substance abuse problems and/or mental health issues and HIV-infected persons required. Excellent communication skills, both oral and written required. Ability to use Microsoft Office programs, (especially Excel) and electronic medical records required. Bilingual Spanish/English required. Valid BLS required prior to hire, per HRSA compliance. One to two years of supervisory experience preferred. Excellent problem-solving skills Bachelor’s degree in social work or related field or equivalent combination of education and experience preferred. Knowledge of needs assessment and acuity scales.  Knowledge of state, county and local benefit programs and requirements.   Understanding of harm reduction model of service delivery preferred Experience appropriately handling sensitive and confidential information and situations   About the Organization Northern Nevada HOPES is a nonprofit community health center in downtown Reno, NV that offers integrated medical care and wellness services. We welcome patients, wherever they are in life, and provide them with compassionate, high-quality healthcare. Our growing list of services includes adult and pediatric primary care, chronic disease management, wellness and nutrition, behavioral health counseling, substance use counseling, case management, a pharmacy, and more. Our team-based approach to care gives patients access to a range of comprehensive services in one convenient location. For medically underserved populations, our one-stop-shop healthcare model reduces barriers to care and increases the likelihood of maintaining long-term health. HOPES accepts most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.   EOE Statement Northern Nevada HOPES is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, age, physical or mental disability, genetic information or veteran status in all employment practices.   Salary Range $44,500 - $52,400 per annum   This position is currently not accepting applications. To search for an open position, please go to http://NORTHERNNEVADAHIVOUTPATIENT.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Intake and Eligibility Specialist in Reno, NV Posted on: 4/12/2024 [Apply Now] Clinic Scheduler in Reno, NV Posted on: 4/12/2024 [Apply Now] Medical Records Technician in Reno, NV Posted on: 4/12/2024 [Apply Now] Other Jobs Within 60 Miles System Administrator in Reno, NV Posted on: 3/25/2024 [Apply Now] Nursing Coordinator (RN Supervisor) in Reno, NV Posted on: 4/5/2024 [Apply Now] Intake and Eligibility Specialist in Reno, NV Posted on: 4/12/2024 [Apply Now] Clinic Scheduler in Reno, NV Posted on: 4/12/2024 [Apply Now] Medical Records Technician in Reno, NV Posted on: 4/12/2024 [Apply Now] Follow us See who works here:

 

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