Looking for a new Patient Access Team Member to support HOPES expansion!
The purpose of the Referral Specialist is to support patients and staff in the coordination of care to outside specialty offices and services.
The Referral Specialist assists the clinical process by ensuring prior-authorizations and referrals occur in a way that expedites the patient’s care. A Referral Specialist processes referral, makes and answers patient and specialty office phone calls, assisting and directing callers to successfully complete their referrals as ordered by their Provider. This role provides linkage between clinical services and external specialty services.
Named one of the Best Places to Work in Northern Nevada in 2015, 2018, and 2019 and titled Best Place to work Hall of Fame we offer a great deal of attention to ensuring our employees have work/life balance and the opportunity to grow and develop their careers. We offer a second-to-none benefits package (where there are free options for employee health, vision, dental and basic life insurance for full-time employees), very competitive compensation, generous paid time off, and a chance to partner with amazing care providers to changes lives. Check out our AMAZING benefits program at https://www.nnhopes.org/wp-content/uploads/2023/12/HOPES-Benefits-Overview-23-24.pdf
Northern Nevada HOPES is a community health and wellness center serving the Northern Nevada area. We are a non-profit community health center located in a historic and quaint area of downtown Reno, Nevada. Our expert care teams provide integrated medical and wellness services to individuals and families in our community. We welcome everyone, and meet them wherever they are, providing a safe and accepting place to access comprehensive, patient-centered healthcare services.
Comprehensive, integrated care is the cornerstone of the patient-centered medical home; Northern Nevada HOPES has a robust offering of services and collaborates with other service providers in the community to ensure our patients have a comprehensive, well-rounded program to meet their individual health and wellness needs. The medical home model holds promise as a way to improve health care in America by transforming how primary care is organized and delivered. At HOPES we understand there are many determinants of health and that a range of personal, social, economic, and environmental factors influence health.
Important things to know about us:
We are a certified Patient-Centered Medical Home, recognized by the National Commission on Quality Assurance
We are a Federally Qualified Health Center (FQHC). The mission of all FQHCs is to provide excellent health care services to otherwise under-served populations. We accept most insurance plans, Medicaid, Medicare, and the uninsured. For the uninsured, we offer discounted services based on a sliding fee scale.
We are a National Health Service Corp site, and our providers are eligible to apply toward a federal NHSC Loan Repayment Program.
We have an impressive team of clinicians and providers and our current clinical and supportive services include:
Primary medical care for adults, adolescents and children
Behavioral health counseling
Psychiatric care
HIV specialty care
Medication Assisted Treatment specialty care
Hepatitis C specialty care
Transgender specialty care for adults
Nutrition services
Comprehensive social support services
Harm reduction outreach and prevention
Laboratory, x-ray and pharmacy services on site.
At HOPES, all employees serve as ambassadors to our patients and the community. Your co-workers at HOPES are one of the many contributing factors to HOPES being named one of Northern Nevada's Best Places to Work three times in the last five years. To learn more about the Key Accountabilities of HOPES Squad members, take a look at https://www.nnhopes.org/wp-content/uploads/2020/03/HOPES-Squad-KAAs.pdf.
Fit is as important as function at HOPES. We enjoy a VERY special collaborative culture that thrives on open communication and valuing everyone's contribution to the team. We are as unique as the populations we serve! However, we all agree on our dedication to optimizing wellness for the people we serve and understand we ALL are responsible for the mission of Northern Nevada HOPES.
To find out more about HOPES, visit our website at https://www.nnhopes.org/. We have a great mission and have been inducted into the Best Places to Work Hall of Fame. All our careers are listed on our Careers page at https://www.nnhopes.org/about/careers/. If you'd like to learn more about what HOPES is doing in the community, sign up for our newsletter at https://www.nnhopes.org/newsletter/.
We are a Drug-Free Workplace and utilize E-Verify to confirm work eligibility.
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