Share Email Opening Title Desktop Support Technician  Description Desktop Support for Windows 10 workstations Image new computer hardware in preparation for deployment to end-user, install and update computer software. Support key ( Artiva ) application which is our CRM Support VOIP Phone system and Mitel Hard phones Technical Phone support for End-User and Customers. Collaborate and escalate within the IT team located in the North Andover Massachusetts office to determine and resolve problems in a timely manner. Monitoring systems including, PRTG and more Manage helpdesk ticketing system, provide regular updates to users. Manage requests to meet business SLA’s. Some off hours and evening support required including rotating Saturday hours. Note: We are not a 24x7 operation.   Position Requirements Strong focus on professionalism and customer satisfaction Ability to multi-task and prioritize Strong written and verbal communication skills with excellent problem solving skills. Strong interpersonal skills; Able to build working relationships with coworkers within department. Able to speak and behave in a business manner with our end-users across all functional business areas, both local and remote. Call center experience a strong plus. Experience supporting VOIP environments in terms of troubleshooting network backbone components through to softphones desired. 3-5 + years’ working within a desktop support environment Solid understanding of Networking LAN/WAN Hardware – Desktops, Laptops, Multifunctional Network Printers, VOIP phones Software – Microsoft Windows 10, Microsoft Office Products 2013-365, Microsoft Active Directory   An Affirmative Action / Equal Opportunity Employer     If you want to view the EEO is the Law poster, please choose your language: English Spanish   If you want to view the EEO is the Law Supplement poster, please choose your language: English Spanish   F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.       Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Corporate   Exempt/Non-Exempt Non-Exempt   Location Exeter   Category Information Technology   Shift Various Shifts   Position Desktop Support Technician   Req Number INF-22-00005   Open Date 11/30/2022   This position is currently not accepting applications. To search for an open position, please go to http://FHCann.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category Desktop Support Technician in Exeter, NH Posted on: 1/9/2024 [Apply Now] Other Jobs Within 60 Miles Desktop Support Technician in Exeter, NH Posted on: 1/9/2024 [Apply Now] Corporate Trainer in North Andover, MA Posted on: 4/3/2024 [Apply Now] Training Specialist in North Andover, MA Posted on: 4/3/2024 [Apply Now] Customer Service Representative in Exeter, NH Posted on: 2/7/2024 [Apply Now] Senior Proposal Specialist in North Andover, MA Posted on: 3/22/2024 [Apply Now] Follow us See who works here:

 

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