Share Email Opening Apply Now Title Customer Service Representative   Description Summary FHC is a growing company, and we want you to be part of it. We have been in business for over 20 years, are family-owned, and are seeking motivated and compassionate individuals who strive to provide exceptional customer experiences and services while complying with federal and state guidelines. FHC offers comprehensive training, opportunities for career advancement, a collaborative working environment, and the ability to learn and use new applications and databases. Our safety protocols meet or exceed mandated standards. FHC offers a comprehensive benefits package, and opportunities for career growth.     Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.   This is a federal contract that requires security clearance, prior to training start date, eApp must be completed, in its entirety on week 1 to be eligible.  Availability to work full time schedule during the hours of Operation, which are Monday thru Friday 8am – 10pm EST and Saturday 11am thru 5pm EST. Answer inbound calls and make outbound calls answering general questions and/or updating account information. Answer inbound chat communication serving as "live chat" assistance on the website. Operate multiple applications, databases, and computer programs. Offer superior customer service with some back-office functionality. Assisting with FASFA process. Assist borrowers in Loan Forgiveness processes such as borrower defense, and fraud discharges. Basic knowledge of Outlook, Excel, PDF, Word etc.   Position Requirements Competencies Critical thinking – using logic and reasoning to identify strengths and weaknesses of alternative approaches, conclusions, and/or problem resolution ideas Ability to communicate information and ideas in a precise, timely manner Multitasking abilities, including time management, problem resolution, and communication Written Expression — The ability to communicate information and ideas in writing, so others will understand. Excellent communication skills, both verbal and written. Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. Attendance and punctuality are a must. Reliable transportation is required (when applicable). Must live in designated hiring area, or within 50 miles for security clearance process.      Work Environment Federal and State contractor, Call/Contact Center. Office role     Working from Home Requirements: This role might support occasional or permanent remote work in some circumstances. High-speed home internet service required  (Minimum 25 MBPS upload/download speed required). Must have a designated, distraction free, private workspace.      Physical/Mental Demands Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines; and interact with vendors and staff in the course of work.     Preferred Education and Experience Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat. High school Diploma or equivalent. Previous experience in Telephone Customer Service, Call Center preferred, but not required. Bilingual proficiency in English and another language (Spanish preferred) is a plus. Veterans encouraged to apply.     Security Clearance Requirements Will be required to pass Federal background screening and/or state level criminal background screening. Must be a U.S. Citizen. Must not currently be in default on student loans, or be in an active bankruptcy.     This job description provides the basic requirements for this role and may include additional functions not listed.   An Affirmative Action / Equal Opportunity Employer F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.     If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   If you want to view the “Know Your Rights” poster, please choose your language: English Spanish If you want to view the Pay Transparency Policy Nondiscrimination Provision, please choose your language: English Spanish         Full-Time/Part-Time Full-Time   EOE Statement F.H. Cann & Associates Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, handicap, veteran status and all other applicable protected classes. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann & Associates Inc. provides reasonable accommodation for qualified individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA in accordance with applicable law. If you need accommodation as part of the employment process, please contact Human Resources at hr@fhcann.com.   Division Federal   Exempt/Non-Exempt Non-Exempt   Location Exeter   Category Customer Service   Shift Rotating Days and Evenings   Position Customer Service Representative   Req Number CUS-24-00001   Open Date 2/7/2024   This position is currently accepting applications. 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