The Richmond Behavioral Health Authority is looking for a dynamic and organized Office Associate III to join our PACT Team. This position will perform difficult administrative support work answering telephones and greeting visitors, assisting clients, providing general information, typing documents, entering billing data, preparing and maintaining files, records and reports, and related work as apparent or assigned. Work is performed under the limited supervision of the assigned supervisor.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
Acts as receptionist; greets visitors; answers telephone; provides information; forwards calls to appropriate party; assists the public with the completion of standardized records or documents; directs visitors to appropriate party.
Types general correspondence, memorandum, reports, schedules, statistical tables, reports, case records and other materials from rough draft, copy, marginal notes or verbal instruction; checks items for clerical accuracy and completeness; processes clerical work requests.
Enters case information into EHR as required.
Assists, supports and provides safety precautions to clients; transports clients to appointments.
Responds to requests for information on agency services; assists with complaint resolution and provides feedback to coordinators.
Schedules client appointments; maintains office schedule.
Collects and distributes payroll; tracks and submits credit card purchase logs to Finance department; reviews purchase authorizations and submits to accounting for payment; verifies and processes invoices and submits for payment.
Updates client records for billing purposes; accepts client payments and issues receipts.
Sorts, indexes and files material alphabetically, numerically, geographically or by other predetermined classification; reviews files for completeness.
Receives, sorts, processes and distributes incoming and outgoing mail, overnight packages and other materials.
Operates a variety of standard office equipment; performs light maintenance on photocopy and postage equipment.
Orders and maintains inventory of supplies.
Attends staff meetings as required.
Performs special projects as requested.
Knowledge, Skills and Abilities
Thorough knowledge of proper business English and spelling; ability to answer inquiries and assist the general public in a courteous manner; ability to understand and follow oral and written instructions; ability to quickly and accurately operate personal computer and word processing software; ability to establish and maintain effective working relationships with associates, medical personnel, clients and the general public.
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