Share Email Opening Apply Now Title Collections Specialist  Open Date 4/23/2024   Close Date   Location Albany, OR (Administrative Offices)   Full-Time/Part-Time Full-Time   Salary   Exempt/Non-Exempt Non-Exempt   Description POSITION PURPOSE The Member Solutions Specialist provides support to the Member Solutions Department in a manner that conforms with the needs, policies, and procedures of the credit union; while at the same time maintaining the best public relations possible for the credit union, complying with all state and federal laws. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Cooperate and work with co workers as a team member creating a positive working environment. • Responsible for the care and maintenance of files retained in Member Solutions. • Ability to work effectively with irate, unpleasant and/or unwilling members, resolving issues and concerns in a professional manner without becoming emotionally involved. • Perform payments, payment adjustments and transactions on behalf of, and for, members. • Interact with, and direct, third-party vendors. • Work directly with outside vendors including attorneys, repossession agents and collection agencies. • Distribute incoming correspondence such as mail and incoming faxes. • Accept incoming phone calls. • Maintain detailed records; both written and computer generated, according to established guidelines for Bankruptcies, Write Offs, Repossessions, Garnishments, Legal Fees, and Recoveries. • Manage the repossessed security working directly with the repossession agents, assisting the Member Solutions Manager in the disposal of the security, which could include Setting Floor Prices and negotiating the sale of disposable securities when in the scope of your responsibility. • Produce legal documents as required for Bankruptcy and Legal Collection processes. • Prepare and file small claims cases with the appropriate courts when in the scope of your responsibility. • Prepare and submit Garnishment documents when in the scope of your responsibility. • Perform extensive data entry with a high level of accuracy. • Process incoming garnishments. • 'Skip trace' accounts as needed by exercising resourcefulness and ingenuity. • Interact with accounting staff to process invoices. • Assist with recommendations for and processing of Charge Offs. • Process Collateral Protection Insurance claims, manage refunds, charges and maintain member communications. • Prepare periodic reports on collections activities as required and prepare monthly, quarterly, and annual reports for use by management as directed. • Manage and balance monthly and weekly GL's. • Assist members with credit correction requests & disputes. • Process Soldiers and Sailors relief act requests. • Assist in the collection of delinquent loans and negative accounts in accordance with the Fair Debt Collection Practices Act and Credit Union policy/guidelines to maintain acceptable delinquency and loss ratios. • Participate and assist in the development of procedures for the departments. • Assist with coordinating and performing training for current or new department staff as needed. • Assist employees in understanding policies, procedures, and practices of the Credit Union. • Maintain familiarity with credit union policies and procedures, as well as state and federal laws relating to collections. • Promote, cross sell, and explain Credit Union products and services in a professional and consistent manner to members. • Attend training and comply with CWCU policies and procedures as well as applicable State and Federal regulations. • Performs additional duties as assigned. • Performs all responsibilities in accordance with CW Values, compliance, regulatory and Information Protection requirements.   Position Requirements QUALIFICATIONS • Ability to communicate effectively, both verbally and in writing. • Ability to interact effectively with members and aptitude for effective written communication. • Ability to organize time effectively to fulfill the purpose of the position. • High level of computer literacy with full understanding of word processing and spreadsheet software. • Knowledge of State, Federal, and other collection regulations required. EDUCATION/EXPERIENCE REQUIREMENTS • High School Diploma, GED or equivalent business experience • Minimum of one year collections experience preferred. PHYSICAL REQUIREMENTS • Full-time hours required, with additional hours as necessary to accomplish objectives, goals and projects. • Ability to sit or stand within proximity of a computer terminal for extended periods. • Vision (or corrected) to the normal range.   About the Organization At Central Willamette Credit Union we are laser-focused on building a stronger financial future for each of our members and we're particularly passionate about making the communities of the Willamette Valley even better places to live, work and play. We do this by training our sales and service team members to become Financial Advocates who work tirelessly to improve our members' financial lives. And we don't stop there. We are fanatical supporters of the non-profit organizations that create the fabric of the communities we call home. You'll regularly see us sponsoring and volunteering for events with the Boys and Girls Clubs, SafeHaven Humane Society, The United Way, The Center Against Rape and Domestic Violence (CARDV), and the Albany Public Schools Foundation just to name a few. Our team members are encouraged to give of their time and talents as servant leaders, furthering our quest to make the world a more just and caring place. Our team members enjoy competitive pay with opportunities to earn incentives, a full range of benefits, and a comfortable environment where input is valued and hard work is both recognized and rewarded. Thank you for considering Central Willamette and we hope to meet you soon.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category Collections Officer in Albany - Administrative Offices, OR Posted on: 4/23/2024 [Apply Now] Other Jobs Within 60 Miles Informational Technology (IT) Digital Specialist - THIS IS NOT A MARKETING POSITION in Albany - Administrative Offices, OR Posted on: 3/21/2024 [Apply Now] Financial Analyst in Albany - Administrative Offices, OR Posted on: 4/18/2024 [Apply Now] Assistant Branch Manager in Lebanon, OR Posted on: 4/16/2024 [Apply Now] Collections Officer in Albany - Administrative Offices, OR Posted on: 4/23/2024 [Apply Now] Facility and Security Manager in Albany - Administrative Offices, OR Posted on: 4/22/2024 [Apply Now] Follow us

 

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