Share Email Opening Title VP of Infrastructure Managed Services  EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   About the Organization For over 41 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the under pinning of these focused solutions.   Description For over 45 years, Advizex has helped businesses navigate the changing landscape of information technology (IT) to find the right solutions to achieve their business objectives. To create true business value our innovative solutions are designed to meet customers' individual business needs. Our people bring deep technical expertise and real-world experience to develop lasting business relationships. Through our deep heritage built from Applications to Infrastructure are essential elements of our approach driving adoption of new innovative solutions. Today, it is the further integration of Applications and Infrastructure that unleashes the power of Software Designed IT Modernization and Cloud Computing with Security requirements as the underpinning of these focused solutions. We pride ourselves on providing exceptional Managed IT services to our clients. Our team believes that the way to build trust and a long-term client relationship is by ensuring that expectations are crystal clear, making our work transparent, and being great communicators. Advizex brings in-depth and proven expertise to managed services. We view technology holistically, which means we take the time to understand our customers' business environment and objectives before delivering actionable ideas to improve our customers' IT infrastructure and user experience. This job is for you if… You have demonstrated knowledge of infrastructure, Oracle and SQL DB, networking, cloud, security, and Help Desk management operations. You're interested in a meaningful job at a growing technology company where you'll work and be responsible for the delivery of a variety of technology solutions and be appreciated for doing your job well. You want to join a culture that embraces dynamic individuals with a focus on innovation. You are flexible and have a willingness to do what it takes to get the job done.   Position Requirements What we are looking for… Minimum 5 years of experience in direct operations of Global Managed Services. Demonstrated knowledge of infrastructure, database, networking, cloud, security, and Help Desk monitoring and management operations required. Experience building and expanding the portfolio of offerings Experience with optimizing the customers environment during each engagement. Experience with complex application infrastructure implementation and project management desired. Flexible, team player, “get-it-done” personality Excellent presentation skills, both in leading meetings and presenting to groups Strong communication skills and ability to work effectively within Advizex and customers Strong interpersonal skills and ability to show / develop executive presence Ability to work in a rapidly changing environment and collaborate with cross-functional teams Job Responsibilities… Managed Services Operations: Lead the development of new offerings and on-going operations processes to support existing Managed Services offerings. Work closely with Advizex Technology Solutions team to identify and bring new Managed Services offerings to market. Management of delivery managers, offshore resources, contractors, and consultants through each client contract. Oversee customer service, customer issue escalation, CSAT/NPS scores, setting expectations and expansion of Advizex business. Maintain engagement gross profit and look for ways to improve profitability with optimizing the customers environments. Lead the overall profitability of the infrastructure managed services business and provide year over year growth plans to meet the annual budgets. New Business Development: Possess the technical capability to articulate Advizex Solutions and drive the sales process. Coordinate and/or perform presales activities required from opportunity identification through deal closure. Drive the process for solution scoping and SOW creation. Partnership Relations: Establishing strong working relationships with both field and corporate Partner teams (sales, services and technologies). Demand Generation: One-on-one marketing with sales teams, demand generation events, and joint marketing agreements. Funnel Management: Maintain the accuracy of SF.COM and Managed Services business forecasts. Core Competencies… Leadership skills Management of an international team Effective communication skills both internally and externally Highly organized and detail oriented Broad technology background Efficiently break down problems and quickly identify the correct course of action Passion for learning new technologies ITIL knowledge What you’ll get… A career with a company where you will be challenged, respected, and valued. A career with a company that’s invested in your personal development, will offer a solid compensation package, and provides a great team environment The people here do their jobs well, care about one another, care about our customers and exercise good ethics and judgement Our team members’ health and wellness is our priority as well as rewarding them for their hard work.   Location Remote   Req Number MAN-24-00002   This position is currently not accepting applications. 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