Share Email Opening Title Case Management Coordinator   About the Organization St. Vincent Catholic Charities (STVCC) is a non-profit, human services agency dedicated to serving the most vulnerable. Every year, thousands of lives are transformed through the agency's programs which include foster care, adoption, mental health counseling, refugee services, and an Immigration Law Clinic. Located in Michigan's capital and with more than 70+ years of compassionate service to the community, STVCC is proud to have forged relationships with community partners of almost every creed. STVCC's work is carried out by employees (and interns/volunteers) and we welcome those passionate about serving others to join us on this journey of providing help and hope.   Category Case Management   Description Job Summary Provide coordination of services and programs for refugees; supervise case managers who are providing direct services to clients; oversee specific refugee programs such as Reception and Placement, Match Grant, Employment, Post-Resettlement and Health; act as a liaison between program and outside agencies and persons relevant to the specific programs.   Agency Expectations of Employee Supports Mission, Vision and values of agency. Acts as a role model within and outside the agency. Works in partnership with fellow team members. Is sensitive to cultural diversity of colleagues and clients served. Is responsive to internal and external customers. Represents St. Vincent Catholic Charities in a professional, conscientious manner at all times. Demonstrates ongoing professional growth and knowledge through training and experience. Forges mutually respectful partnerships with persons served and their families to assist them in gaining skills and confidence to address the problems and issues they face. Sets limits and maintains the helping role of the practitioner/volunteer/intern and intervenes appropriately to meet the needs of the persons or family members served. Believes in the capacity of people to grow and change. Role and Responsibilities Coordinate service delivery, either directly or through referrals, both within the program and with community partners. Supervise case managers, housing specialist and housing assistant staff, ensuring compliance with agency policies, rules, and regulations. Approve staff’s monthly mileage reports and phone reimbursement forms. Develop agenda and lead Resettlement team meetings twice a month. Train case managers on resettlement and employment program requirements Represent STVCC at interagency meeting (DHHS, Michigan Works, etc). Participate with Program Director in hiring, evaluating, and disciplinary procedures for staff supervised. Review all case files and case notes during service period (Resettlement, Employment, Post-resettlement and Match Grant Programs) to assure case file maintenance. Meet regularly with case managers to discuss case files and case notes- address necessary revisions, corrections, and follow-ups. Develop and maintain systems and procedures to assure clients' resettlement and employment needs are met. Communicate policy, procedures and regulations to employees, providing on-going training as needed. Assign cases to staff, maintain caseload tracking spreadsheet Assign Michigan Works clients to STVCC case managers and send assignments to Michigan Works. Receive “Request for Services” forms from clients for employment or post-resettlement services. Assess walk-in Special Immigrant Visa (SIV) clients for post-arrival benefits and assign to case manager for relevant services Document services using provided or created forms, keep accurate records, prepare appropriate statistics, and submit required reports. Participate in yearly budget preparation and grant proposals. Evaluate programs and services offered to assure quality programming. Coordinate caseloads and monitor client services. Write related reports for USCCB and other grantors. Capture and input data, generate and maintain client data files as appropriate. Verify accuracy and compliance with funding source mandates. Attend and actively participate in Agency and Program meetings, conferences, in­ services and other actives deemed appropriate. Oversee DMS database entries for Case Managers. Complete monthly and quarterly reports as requested in a timely manner. Request checks, gift cards, pretty cash, bus passes, and submit vouchers to accounting. Act as liaison to Facilities. Monitor program supplies. Monitor refugee arrivals to Lansing and manage a small client case load if necessary. Liaison with Michigan DHHS for client concerns and inquiries. Serve as source of DHHS information, policy and changes in program requirements to inform and implement and train case managers. Act as program point contact for all matters related to COA Provide written translation and verbal interpretation for Arabic languages as needed.   Exempt/Non-Exempt Exempt   Full-Time/Part-Time Full-Time   Hours   Salary Range   Location St. Vincent Catholic Charities - Lansing   Open Date 12/27/2022   Position Requirements Qualifications and Education Requirements:   Education: Possession of a Bachelor's degree in Social Work, Psychology, Social Services, or related field or equivalent experience.   Experience: A minimum of one to three years related and progressively more responsible experience in supervision and coordination in a field related to the program areas of responsibility. Excellent written and verbal skills required. Prior Case Management experience in social services field preferred. Experience with people from a culture outside the United States combined with empathy and understanding of refugees preferred.   Registration, licenses, certifications or special training: Competency in basic computer programs including all MS Office programs. A valid Michigan Driver License, access to reliable transportation and maintain appropriate insurance.   Physical Demands: The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Emotionally able to work with information that may be traumatic in nature, as well as, work with individuals or families in crisis or experiencing trauma. Ability to stand and/or walk up to 8 hours per shift. Work involves talking, stooping, squatting, twisting, climbing, kneeling, hearing, using hands to handle, feel or operate objects, tools, or controls and reach with hands and arms. Vision abilities required by this job include close vision, distance vision and the ability to adjust focus. May be required to push, pull, lift, and/or carry up to 25 pounds. Ability to sit and use computer workstation, including keyboard and visual display terminal for extended periods of time. Noise in the work environment is usually moderately quiet but can be very loud at times. Work in an environment with various degrees of discomfort. Driving as needed throughout the day.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Additional Notes This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change duties at any time.   Signing Bonus   Benefits Comprehensive package including medical, dental, vision, LTD, STD, retirement, life, etc. Sick, vacation, and holiday accrual.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Additional Information   Close Date   Full Job Description Case Management Coordinator 12.27.22.docx  Benefits Information None Specified  This position is currently not accepting applications. 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