Share Email Opening Apply Now Title Contact Center Director  Description Contact Center Director Qualifications Providing subject matter expertise in Customer and Contact Center operations Experience in Customer Engagement or Customer Experience Experience in Customer Technologies such as Multi- and Omni-Channel Creating Contact Center Assessments across people, process, and technology and developing and delivering executive presentations Leading Contact Center Outsourcing selection and ramp up Conducting performance analysis utilizing system and human generated data Solid understanding of contact center technology (ACD, PBX, WFM, CTI, QA, IVR, and KM) with a preference for deep knowledge in at least one Knowledge of performance reporting and analytics Understanding financials costs and profitably to manage a call center Apply practical experience with the full lifecycle design and implementation of contact center client projects Driving decision making processes to assist clients with next step conclusions +5 years consulting and/or industry experience is required Bachelor's Degree Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint) Strong problem solving and troubleshooting skills with the ability to exercise mature judgment   Hiring Manager(s)   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category CXOne Engineer in Torrance, CA Posted on: 3/10/2022 [Apply Now] Other Jobs Within 60 Miles CXOne Engineer in Torrance, CA Posted on: 3/10/2022 [Apply Now] Support Customer Care Representative in Torrance, CA Posted on: 4/14/2021 [Apply Now] Accountant in Torrance, CA Posted on: 9/27/2021 [Apply Now] Patient COVID-19 Vaccination Scheduling Opportunity in Torrance, CA Posted on: 1/19/2021 [Apply Now] Sales in Torrance, CA Posted on: 2/19/2021 [Apply Now]

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