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Patient Concierge 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization  

We are looking to add a highly motivated and experienced Patient Concierge to our mutli-specialty practice. Great opportunity for individuals who enjoy customer service! The Patient Concierge is an important line of contact with our patients, ensuring patient satisfaction and and confirming we have provided an excellent patient experience. A Patient Concierge must also be able to effectively handle complaints to ensure questions and issues are resolved both promptly and accurately by efficiently gathering information, assessing and fulfilling the caller’s needs.

Position Requirements

Job Responsibilities:

Responsible for providing outstanding service and maintaining strong professional relationships with patients via telephone
Collect customers' feedback from on/off line channels on a daily basis and enter feedback into our database and update it accordingly.
Courteously and promptly resolves patient concerns or refer to appropriate personnel
Monitor customers' feedback/inquiries from on/off line channels and follow up with customers to assure satisfaction, respond to quires, and solve problems
Performs miscellaneous maintenance duties as required

Job Requirements:

Possess the ability to prioritize and multi-task in a fast paced, high volume work environment
Must be willing to learn/work under pressure
Must have a pleasant, cheerful phone voice
Must be well spoke and able to speak clearly
Proficient in Windows/Microsoft Office
Highly accurate and detail oriented with strong organization skills
Bilingual is a plus but not required: Spanish

Full-Time/Part-Time Full-Time  

This position is currently accepting applications.

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