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Title

Recall Coordinator/Medical Appointment Schedulers 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
About the Organization  
Description

The Recall Coordinator plays a key role in patient retention by handling the outbound calling efforts for supported markets to patients who are due for treatment. This person is responsible for contacting patients and scheduling appointments for consultations and additional medical services. Additionally, the Recall Coordinator works to re-engage patients who have fallen out-of-care. He/She also works closely with local offices and market leaders to ensure that accurate recall schedules are maintained. Depending on market size or support needs, the Recall Coordinator supports a single or potentially multiple markets.

 
Position Requirements

Essential Duties and Responsibilities

  • Makes outbound calls to patients to schedule appointments
  • Discusses treatment history/plan with patients and answer questions and concerns
  • Maintains an accurate log of call activity, including initial and follow-up calls, appointments scheduled, booked production, call outcomes and reasons for non-engagement
  • Works closely with the offices to ensure patients are scheduled accordingly to office guidelines
  • Contacting patients who have fallen out-of-care to return to United Medical Doctors
  • Notify office staff of special appointments made, including VIP patient appointments and when discount offers have been provided
  • Re-engage out-of-care patients through various incentives
  • Process and distribute weekly recall error reports to Practice Managers and provide guidance on inputting recall dates as needed
  • Communicate regularly with management monthly/quarterly update meetings
  • Confirm and update all customer information and appointment notes into the system database
  • Meet minimum quota of outbound calls per day
  • Creates an environment that promotes the United Medical Doctors Culture

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies, knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strategic Skills

  • Possesses the ability to build strong customer relationships and deliver customer centric solutions
  • Able to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
  • Makes good and timely decisions
  • Considers all relevant factors and uses appropriate decision-making criteria and principles

 

Operating Skills

  • Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
  • Effective at planning and prioritizing work to meet commitments aligned with UMD goals
  • Is good at figuring out the processes necessary to get things done; knows how to organize people and activities, and understands how to separate and combine tasks into efficient work flow, knows what to measure and how to measure it
  • Follows through on commitments and makes sure others do the same
  • Possesses the ability and passion to drive for results

 

Personal and Interpersonal Skills

  • Attentively listens to others
  • Can effectively build partnerships and work collaboratively with others to meet shared objectives
  • Is able to relate openly and is comfortable with diverse groups of people
  • Resolves and manages conflict between all internal and/or external clients
  • Makes each person feel his/her contributions are important
  • Has the ability to effectively communicate utilizing a variety of methods; adjusts communication to fit the audience
  • Is effective at stepping up to address difficult issues
  • Provides direct and actionable feedback
  • Shows personal commitment and takes action to continuously improve
  • Maintains a positive attitude despite adversity
  • Handles and manages crises effectively
  • Believes and acts to support equal and fair treatment and opportunity for all

 

Knowledge, Skills, and Abilities

  • Knowledge of UMD medical services, terminology and insurance plans
  • Experience with practice management software
  • Able to read, write, and speak English.
  • Able to use Microsoft Excel, Word, Outlook, and web browsers.
  • Bilingual English/Spanish as needed
 
Full-Time/Part-Time Full-Time  
Tags  
Benefits  

This position is currently accepting applications.

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