Share Email Opening Apply Now Title Medical Assistant   Position Behavioral Health Technician   Full-Time/Part-Time Part-Time   Shift -not applicable-   Number of Openings 1   Location First Step Community Recovery Center   Open Date 5/7/2024   Close Date   Description Horizon Healthcare, Inc.s American Telehealthcare program is now hiring for regular(Monday-Friday,includingsome Saturdays; hours vary but include nights) Behavioral Health Technicians at our Milwaukee North Clinic (5408 W Burleigh St., Milwaukee, WI 53210) and South Clinic (4650 S Howell Ave., Milwaukee, WI 53207. You may be required to fill in at a different location if needed. American Telehealthcare is a program under Horizon Healthcare which provides outpatient psychiatric services via telehealthcare via a cutting-edge integrated e-psychiatry platform, AT E-PsychSM. Services include mental health assessments, psychotherapy, and medication management. The platform integrates and synchronizes in real time HD video-conferencing, EMRs, scheduling, and electronic prescriptions.. Horizons state-of-the-art proprietary platform enables patients access to their physicians, such as psychiatrists, clinical psychologists, nurse practitioners, social workers, and other mental health counselors, anytime, anywhere. At Horizon, we recognize Telehealthcare is the wave of the future, and we are looking for tech-savvy individuals to join our team! Qualified candidates must be comfortable with basic computer functions, as well as have a flexible schedule to allow for and match providers varying client schedules. Additional hours are available to those willing to travel between Horizons various American Telehealthcare locations as needed. Qualified candidates must be available for 2-3 week training period (1stshift and or2nd Shift), Monday thru Friday, flexible timesat either of programs Milwaukee locations. Other responsibilities include: Provide customer service to patients in a timely and professional manner Receptionist/front desk duties including, but not limited to: filing, copying, faxing, answering and/or forwarding phone calls, as well as taking messages Assist physicians and counselors with telepsychiatry set-up and related clerical and administrative duties Screen new patients to collect demographic and pertinent medical information andinput into the Electronic Health Record (HER) before patient is seen by provider Perform basic troubleshooting on Telehealth equipment (i.e. computer, microphone, television) as needed Schedule new appointments, diagnostic tests, follow-up visits, and initiate reminders as necessary Complete prior authorizations, insurance verification, and collect co-pays Collect and post data for billing   Position Requirements REQUIREMENTS: High School Diploma OR GED equivalent A Criminal Background Check may be required for this position subject to Wisconsin law Proficiency in Microsoft Office programs, Word & Excel Strong oral & written communication skills Behavioral health or medical office experience – preferred but not required. Training will be provided to the right candidate at no cost. One (1) year experience providing customer service or patient care in a correctional or medical setting OR One (1) year higher education in a Human Services-related field Ability to manage multiple computer software applications required to provide Telehealth services - including but not limited to: EMR, E-Prescription management, E-Chats, E-Faxing, insurance verification, and video conferencing applications Ability to work in a fast-pace work environment related to changing patient needs, including working with patients with behavioral and/or developmental medical conditions Strong physical assessment, organizational, decision-making, and independent critical-thinking skills Excellent problem-solving ability in a broad range of areas to address all of the potential problems that might arise, i.e. scheduling conflicts, communication problems, technical problems, etc.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Category Healthcare   This position is currently accepting applications. 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