WHO WE ARE:
Xactus (pronounced ‘Zac-tus') is the leading verification innovator for the mortgage industry. We have over 6,500 clients ranging from the largest bank and non-bank mortgage originators to credit unions and mortgage brokers. With 12 operation centers across the U.S., Xactus works closely with our clients to digitally integrate a 360° approach to verification across their workflows. As a result, lenders can easily access the technology necessary to meet consumer demands for a modern mortgage experience with industry-leading speed, reliability, and accuracy - while also closing more loans more quickly with greater profitability.
We provide a friendly work environment while also providing many opportunities for you to enhance your skills. We have a top-notch financial leadership team who prioritizes building talent. If you are curious and searching for a change that will be fun and rewarding, please reach out to us! We would love to have you on our team!
WHO YOU ARE:
You are a career-minded, driven individual who is looking for a position that challenges you and supports your professional development.
THE BENEFITS WE OFFER:
A friendly, supportive environment which is highly rated by Xactus employees. Feedback from our employees says: 'The people I work with treat each other with respect,' 'I feel accepted by my coworkers' and 'The person I report to cares about me as a person.'
Health, vision and dental insurances, college tuition benefit, bonus programs, fitness reimbursement and other healthy life-style programs, Maternity and paternity leave, 401k plan, short and long-term disability, life Insurance, accident and critical illness insurance, health savings account, flexible spending account, employee assistance program, legal services, employee discounts and more!
#LI-REMOTE
SUMMARY:
This role provides technical assistance and support for industry-related internal or third-party products, software, and systems. Resolves tickets representing staff and client-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The following is a list of essential functions, which may be subject to change at any time and without advance notice assigned:
- Respond to incoming phone calls and email requests while meeting company service level expectations.
- Follow all workflows and document all actions in proprietary system.
- Answer incoming phone calls within 3 rings.
- Correspond with clients and team members via multiple online chats and email groups.
- Assist other team members as needed.
- Participate in skills training as needed.
- Adhere to and maintains compliance with all Federal and state regulations, and Xactus policies and procedures.
- Perform other related duties as required and assigned.
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