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Title

Tech Support/ Customer Service Agent 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Live your 2021 vision and #InspireYourNext by starting your career as a Customer Service/ Technical Support Agent.

Work from Home and On Site opportunities available. We provide all necessary equipment for Work from Home, you will only need a direct connection to your modem that meets our internet speed requirements.  

Are you motivated and confident in your abilities to work independently from home?

Do you have exceptional customer service and de-escalation skills?

Are you willing to push yourself out of your comfort zone to achieve greatness?

As a Customer Service/ Technical Support Agent, you will be the front line in providing a premier customer experience. Our Agents are responsible for answering all inbound technical and customer service inquiries regarding DISH Network customer accounts, with an overall goal to effectively diagnose customer needs and provide industry leading support/solutions, while delivering high customer satisfaction and individual results.

 

Hours of Operation: 7 days a week – 6:00AM-10:00PM PST

4 Agent Level Tiers for advancement opportunities:

Tier 1: Agent Training/ Customer Service $13.69/hr

Tier 2: Tech Support $14.10/hr

Tier 3: Advanced Tech Support $14.78/hr

Tier 4: Global Expert $16.77/hr

 

RESPONSIBILITIES:

  • Personalize each call with our CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
  • Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
  • Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
  • Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
  • Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution
  • Other similar and/or related duties as assigned
 
Position Requirements
  • Internet with ability to hard wire to provided equipment if Work from home
  • One year of customer service experience and/or equivalent transferable skills
  • Six months of tech support experience and/or equivalent transferable skills preferred
  • Tech savvy with the ability to efficiently navigate around a desktop computer
  • Confident and driven individual with great communication skills
  • Quick learner – Has the ability to learn new systems, services and processes
  • Positive personality – We’ll give you the tools to succeed, guaranteed
  • High school diploma or general education degree (GED)
  • Ability to HAVE FUN and grow your career!
 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Location Inspiro CDA  
About the Organization A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia's expertise in contact centers, back-office operations, and information technology to create Japan's largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
 

This position is currently not accepting applications.

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