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Title

Customer Service / Technical Support 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Customer Service Representative

Inspiro's US-based Customer Service champions create seamless interactions with consumers, equipped with local knowledge, advanced technological tools, and ongoing training. We always want confident, driven people, to join our internationally acclaimed team of global customer champions. We provide boundless opportunities for growth, so you can own your success! Don't just dream of a great career path.

We're born communicators, natural problem-solvers, and the face of the DISH brand. Our DISH Customer Experience Representatives are the most important people in the business. We've got communication down to an art and delighting customers down to a science.

Pay: $16.28 Hour with an additional $2 Attendance Incentive*

Location: 200 W Hanley Ave #13 Coeur d'Alene, Idaho 83815

Benefits Starting Day 1:

$500 Joining Bonus-$100 after 30 days, $200 after 60 days, $200 after 90 days. *

Paid Training AND $2 Attendance Incentive for Agents who work over 72 hours of the 80 hours scheduled in a pay period; we pay bi-weekly on Fridays.

Holiday Pay-Earn 6 paid Holidays. *

401K Enrollment-Employer Matched up to 3% match after one year.

Access Perks-Save money with your employee discount program; Shops, restaurants, hotels, and more.

PayActiv- Access earned wages on-demand and achieve financial wellness and freedom.

$750 Referral Bonus-$200 after referrals 30 days, $200 after referrals 60 days, $350 after referrals 90 days. *

Benefits Available after 90 days:

Hybrid 2 days a week at home, 3 days a week onsite: based on attendance, performance, and equipment availability.

$25 Internet/Gas Stipend per month. *

Childcare Reimbursement up to $250. *

Progressive PTO-1 year = 120 hours, 2 years = 140 hours, 3 years = 160 hours, 4+ years = 180 hours. Cash Out available after 1 year.

'You Days' Earn 2 days each year One after 90 and 180.

Health, Dental, Vision, Life, Accidental Death & Dismemberment, Short Term Disability, Telemedicine, Pet Insurance, Aflac, Healthcare Flexible Spending Account with Rollover. *

*Conditions apply to various benefit eligibility

Responsibilities:

Establish long-term customer relationships by providing exceptional service and one-call resolution.

Maintain strong knowledge of our DISH products, accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.

Provide product suggestions and sell our products and services to customers.

Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.

All candidates must have:

High School diploma, GED, or equivalent experience.

Over the age of 18.

An awesome attitude with a customer-first mindset.

A desire to work in a collaborative team environment.

Ideal candidates will have:

Related customer service experience and/or training is a plus.

Willingness to work flexible schedules. 40 hours per week with OT based on business needs that can fall anywhere within our hours of operation, 7 days a week-5:00 AM-9:00 PM.

Ability to multitask and effectively problem solve. Speaking with customers while logging information, following different processes, and navigating customer tools.

#ExperinceInspiro by becoming part of #InspiroNation AND APPLY NOW!

Submit your Resume to CDATA@inspiro.com

 
Position Requirements

RESPONSIBILITIES:

  • Personalize each call with our CXO Listen, Care, Connect strategies, also resolve customer concerns, prevent future issues, and promote client services in a respectful and professional manner.
  • Assist customers with Dish systems and services, troubleshooting receivers and other hardware devices, right-sizing packages, explaining installation setup, and answering all questions regarding their account including billing, upgrade options and general information.
  • Communicate and explain the value and benefits of services to customers through establishing relationships and building strong rapport.
  • Effectively administer DISH assessments and meet goals and metrics in place to drive completion.
  • Accurately log customer interactions into systems; update logged information in a timely manner in order to track assessment completion, general inquiries and/or resolution.
  • Other similar and/or related duties as assigned.

REQUIREMENTS:

  • One year of customer service experience and/or equivalent transferable skills.
  • Six months of tech support experience and/or equivalent transferable skills preferred.
  • Tech savvy with the ability to efficiently navigate around a desktop computer.
  • Confident and driven individual with great communication skills.
  • Quick learner – Has the ability to learn new systems, services, and processes.
  • Positive personality – We’ll give you the tools to succeed, guaranteed.
  • Able to work any hours of operation as this position has shift bids.
  • High school diploma or general education degree (GED).
  • Ability to HAVE FUN and grow your career!

As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!

#ExperinceInspiro by becoming a part of the Inspiro family AND APPLY NOW!

 
Full-Time/Part-Time Full-Time  
Shift Various Shifts  
Location Inspiro CDA  
About the Organization A global CX outsourcing leader, Inspiro empowers smart, secure, seamless, scalable, and satisfying customer experience (CX) across a network of 58,000 BPO and customer champions in 100 strategic locations. With delivery operations in North and Latin America, Australia, and the Asia Pacific, Inspiro supports every stage of the customer lifecycle through next-generation CX solutions integrating strategy, people, innovation, and analytics.
For over 20 years, we have served the CX requirements of the most demanding, fast-growing industries, including telecoms, retail and e-commerce, travel and hospitality, banking, fintech, media, mobility, healthcare, energy, and utilities.
Inspiro is owned by Altius Link, Inc., a synergistic partnership between KDDI Corporation and Mitsui & Co., Ltd. This new company combines KDDI Evolva and Relia's expertise in contact centers, back-office operations, and information technology to create Japan's largest contact center by sales value. Altius Link aims to become a leading digital BPO and trusted partner to companies globally.
 

This position is currently not accepting applications.

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