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Title

Personal Banker - Float 

About the Organization Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community.



If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank!  
Tags customer service, community, account opening, information, deposit accounts, relationship, e-banking, outreach, education, compliance, ACH, wires, bill pay, personal finance, CRA, BSA, CIP, beneficial ownership  
EOE Statement Superior National Bank is an equal opportunity employer that does not discriminate on the basis of race, religion, national origin, ancestry, age, color, sex, gender, gender identity, gender expression, physical or mental disability, medical condition, pregnancy, military or veteran status, marital status, sexual orientation, genetic information or other characteristic protected by applicable law. If you have a disability that impairs your ability to be considered, interviewed or tested for a position, please let us know what accommodations you may require.  
Open Date 3/27/2024  
Location Hancock  
Description

Department:

Retail Banking

Reports To:

Branch Manager

Location:

Float – This position will be based out of Hancock, but may be asked to fill in at other UP locations

Supervises:

None

Last Updated:

03.25.24

Summary:

Serves as a point of contact for customer experience-related activity for the branch, including proactive sales and service, for personal and business customers.

Major duties & responsibilities:

Relationship Building:

  • Interviews and gathers customer information, opens new deposit accounts.
  • Conducts customer needs analysis to uncover needs for personal and business deposit accounts, loans, trust services, electronic banking services, and other ancillary products.
  • Drives branch growth through outbound prospecting and community engagement.
  • May originate consumer loans depending on volume and needs of branch.
  • Conducts account relationship reviews through appointment setting.
  • Creates an enhanced customer experience with an “all-in-one” approach to relationship building.

Electronic Banking:

  • Makes recommendations for personal and business electronic products, enrolling both personal and business customers.
  • Demonstrates, onboards, and supports e-banking customers (ACH, wires, bill pay, mobile deposit, mobile banking, personal finance, remote deposit capture.)
  • Assists customer with self-service devices, whether in-person or remotely in a virtual capacity.

Education & Community Outreach:

  • Acts in a public relations capacity for the bank by performing CRA-related activities, facilitating financial literacy-focused public seminars, serving as a member of service organizations.

Compliance:

  • Maintains compliance with BSA and CIP. Review and interpret business account documentation (Articles of Incorporation, Bylaws and meeting minutes, among others) for compliance with Beneficial Ownership laws and other regulatory requirements.
  • Other duties as assigned.

EDUCATION, EXPERIENCE, AND REQUIREMENTS:

  • Bachelor’s or Associate’s Degree in finance field preferred or related experience
  • Successful completion of in-house training program
  • 3+ Years of banking or comparable experience
  • NMLS Certification (may be obtained after hire)
  • Ability to work flexible hours, including evenings and weekends.
  • A valid driver’s license and dependable transportation

PHYSICAL & MENTAL DEMANDS:

  • Stand, walk, sit, stoop, reach with hands or arms, occasionally move up to 25 pounds, and use hands to finger, handle, or feel objects, tools, or controls
  • Talk, hear, write, read, type, understand technical manuals, manipulate numbers, and communicate effectively in person, on the phone, and via letter/e-mail
  • Effectively organize, prioritize, and complete work assignments, and deal with frequent and/or multiple interruptions
  • Learn duties/tasks in a reasonable amount of time
  • Perceive clearly at both close and long range, and possess adequate peripheral vision, depth perception, color distinction, and focusing ability
 
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Req Number RET-24-00007  
Category Retail Banking  
Hours per week 40  

This position is currently accepting applications.

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