The Management Trust
Position Title: Executive Community Association Manager
Location: Folsom, CA
Reporting To: Division Vice President of Community Management
Status: Exempt, Full-Time
Salary: $80 - $85K DOE
COMPANY PROFILE:
The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.
EMPLOYEE OWNER POSITION PURPOSE:
The Community Association Manager (CAM) is responsible for the management and support of community associations (primarily HOAs), including, but not limited to: daily operations, regular interaction with and support of Board of Directors members/homeowners/vendors, meeting attendance, budget preparation, and overall community business management.
In addition to the above duties and responsibilities, the ECAM is a leadership opportunity for an experienced community management professional who is passionate about supporting, developing, and engaging a team of CAMs.
JOB DUTIES AND RESPONSIBILITIES:
- Ensure the team is successfully meeting and exceeding Company standards in alignment with business need and job descriptions
- Actively build a talent pipeline and be fully vested in the entire employee lifecycle (from recruiting to exit)
- Coach and train new team members in accordance with Division and Department policies and procedures; this includes following The Trust's 6-month onboarding program
- Ensure employee retention through mentoring, encouragement, and positive relationship building
- Assist CAMs to verify appropriate client expectations are set/met to ensure client satisfaction and effective management results
- Seek educational and other opportunities to continually improve leadership and team building skills
- Collaborate with Division other Department leaders to coordinate team building efforts, implement new initiatives, and program improvements
- Respond to client concerns and issues of client satisfaction; bring items of concern to Division Leadership's attention
- Review and approve mailings, correspondence, and other critical items for accuracy, format, and content
- Ensure overall quality of service for both internal and external deliverables
- As appropriate, review and approve special requests that require supervisory oversight
- Ensure continuous service to both internal and external customers in the absence of team members
- Observe staff performance and subsequently coach/counsel for improvement as necessary; this includes partnering with HR to author and deliver feedback and disciplinary action
- Provide team member performance assessment in preparation for annual performance reviews (with Division Leadership)
- Monitor attendance and schedules to ensure appropriate and adequate operating levels
- Review/approve online timekeeping per Company policy, and approve mileage and reimbursements per Division and Department policies and procedures
- Act as a conduit to bring operational concerns and issues from the team to Division Leadership
- Assist with specific duties including, but not limited to: training, assistance with initiatives, and other special projects as determined by Division Leadership
QUALIFICATIONS:
- High School Diploma (or equivalent); Associate's Degree preferred
- Motivate, coach, and ensure accountability for a team
- Multi-task in a fast-paced environment
- Manage workflow amid shifting priorities
- Strong analytical, organizational, and problem-solving skills
- Work independently, with little direction, and as part of a team
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Strong leadership abilities and comfort with public speaking (small and large groups)
- Conflict resolution skills
- Ability to meet deadlines and address time-sensitive issues
- Excellent written and verbal communication
- Ability to provide high-level customer service with astute attention to detail and organization
- Must be a team player
- Willing to learn Company process and procedures, and learn/use proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor with all staff and guests at all times
SPECIAL POSITION REQUIREMENTS:
- Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy (including reliable transportation to conduct site visits)
ESSENTIAL FUNCTIONS:
- Use standard office equipment, including: computer, phone, copier/scanner, etc.
- Be stationary for periods of time
- Relocate up to (25) pounds
- Travel to and from offsite locations
SUPERVISES OTHERS? IF SO, LIST:
- Team of Community Association Managers and possibly Community Support Specialists
SCHEDULE & TRAVEL:
- Monday-Friday from approx. 8:00 am-5:00 pm
- This position may require occasional long hours to meet business needs
The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.
TMT reserves the right to modify this job description at any time based on business need.
|
Click here for technical assistance.
