Email Opening Title System/Desktop Engineer | HYBRID  Location Hybrid - Washington, DC Metro Area   Description Dignari is a forward-thinking, human-centered, emerging technology and analytics company that builds solutions to transform business. We're a woman owned company where diversity is applauded and success is celebrated. We are seeking a System/Desktop Engineer to join our expanding business. POSITION RESPONSIBILITIES: Provide IT support for day-to-day operations, infrastructure, and configuration management in support of Department of Homeland Security (DHS). Provide infrastructure and configuration support for client and server-based applications. Install and upgrade computer components and software, manage virtual servers, and integrate automation processes Act as an escalation point for complex technical issues Image desktop, laptops and virtual machines (and maintain the image) Desktop security (Manage desktop/laptop/tablet anti-virus and malware detection, analysis, and remediation) Research desktop technology selection Guide desktop engineering standards Provide Tier II support Assist senior level staff members with advanced maintenance and troubleshooting activities Performing moderate to complex system administration tasks across supported technology areas Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues Monitoring and tuning system performance, maintaining service documentation and performing security patching Detailed knowledge of end user computing environments including Windows 7, Windows 8, Mac OSX and their supporting infrastructure components – Active Directory, group policy creation and maintenance Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures Responsible for capacity, storage planning, and database performance Support desktop mangament helpdesk tickets Work collaboratively in a team environment   Position Requirements POSITION REQUIREMENTS: Bachelor’s degree 5-7 years of Windows, Linux and Network experience. Cloud experience is a plus. Ability to work at the Sterling, VA location for on-site work. Understanding of Public Key Infrastructure to include: the use of a key management solution; the ability to create and manage certificate trust stores; the ability to work with certificate authorities and generate SSL/TLS certificate requests; ability to generate key pairs and manage/maintain HSM’s remotely. Excellent communication skills and the ability to work directly with Business Owners. Experience developing visualizations and presentations for leadership. Strong troubleshooting skills. Team oriented individual who can work with many layers and sizes of groups and or departments, as well as a diverse group of individuals Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to clients Willingness to “work until the job is done” – and a commitment to the mission Strong attention to detail and organization skills Proficient in windows-based software including Word, Excel, Power Point, MS Project, and Visio.   We believe in taking care of our employees. As a #Dignarian, you will have access to robust and competitive benefits and the flexibility to choose what works best for you. You also get all the benefits of a small company including direct access to leadership, a vibrant and personal culture and the ability for your voice to not only be heard but to make a real difference in the company’s direction.     Clearance Requirement US Citizenship required. Active DHS Public Trust preferred. Ability to obtain clearance required.   About the Organization Dignari is a woman-owned small business focused in delivering high-profile biometrics, identity management and analytical solutions for mission clients around the world. Our primary goal is to distinguish our clients by supporting them through the successful delivery of mission critical programs. To learn more about Dignari visit us at www.dignari.com. In August 2021, Inc. Media announced that Dignari is one of the Inc. 5000 fastest-growing private companies in America, for the third year in a row. This esteemed award is testament to the hard work and dedication our team applies to making each and every client successful in the delivery of their mission critical programs.   Full-Time/Part-Time Full-Time   Req Number DIG-24-00054   EOE Statement Dignari is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.   This position is currently not accepting applications. 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