Share Email Opening Title Customer Service Coordinator   Description POSITION SUMMARY: As a Customer Service Coordinator, you will be responsible for the administration of all incoming customer orders, customer issues, communications, and requests on a daily basis. This will include processing all paperwork associated with the order, answering phone calls, responding to emails, and providing continued communication and support to maintain customer satisfaction within the order to cash process.   ILLUSTRATIVE DUTIES: Process incoming purchase orders in the ERP system ensuring review and accuracy of order requirements and working with customers to resolve any issues prior to order entry Retrieve, process, acknowledge, and invoice purchase orders in customer portals Determine routing, arrange transportation, and prepare shipping documents including international documents as needed Primary contact for all inquiries from customers regarding order management, quotes, shipments, quality, expedites, complaints, and returns. Answering emails and customer inquiries in a professional and timely manner Responsible for disseminating special instructions or other customer requirements throughout the organization   Position Requirements MINIMUM REQUIREMENTS: Requires a high school diploma and two years of related experience preferably in the manufacturing or distribution industry. Strong computer skills including working with an ERP system, Microsoft office suite, multi-line phone system, and knowledge of shipping methods. Should possess excellent phone and organizational skills with attention to detail. Ability to work independently in a fast-paced environment, which at times may require extended work hours. This positon requires someone with strong teamwork and communication skills that can also take responsibility to complete a variety of tasks assigned. Time management skills are critical to this role as well. Bilingual in Spanish and English preferred.   Relocation   Travel   Salary Range   About the Organization Master Fluid Solutions is a well-established, international chemical company in the metalworking industry, offering fully competitive benefits and a matching 401(k). Master Fluid Solutions…a Great Place to Work Follow the Golden Rule Tell the truth Support Innovation: we must innovate to thrive and survive Make a commitment…keep a commitment Continuously Improve - plan, do, check, act (PDCA) Outcome driven - not activity driven Start with the end in mind Creativity before capital A Bright Future… Master Fluid Solutions is a transitioning organization that is experiencing a new chapter of growth on a world wide basis. We are a strong company that has aggressive goals and expectations to grow our company 100% over a five-year period…and we are well on our way to meeting those goals. The culture is entrepreneurial, responsive, adaptive, and fast moving. A Proud History… Master Fluid Solutions was founded by Clyde A. Sluhan in 1951 not simply as a business for the sake of making profit but as a company dedicated to the improvement of manufacturing productivity to benefit mankind with a higher standard of living at an ever lower cost. He believed that he was put on the earth not to "pursue happiness", but to help others, and in the words of philosopher Leo Rosten, "to have it make some difference that (he) lived at all." A Great Company Our commitment to environmental responsibility and product stewardship is supported by extensive training of our associates, distributors, and end-users. We believe sound environmental practices that contribute to less waste, lower costs, and higher efficiency make good economic sense. We attract, retain, and develop Great People by fostering a culture that enhances creativity, continuous learning and improvement, teamwork, responsibility, and mutual trust.   This position is currently not accepting applications. To search for an open position, please go to http://MasterChemical.appone.com WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Systems Analyst in Perrysburg, OH Posted on: 9/15/2023 [Apply Now] General Application in Perrysburg, OH Posted on: 4/12/2019 [Apply Now]