About Us
At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.
With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.
Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.
Job Overview
Davies Claims North America is looking for a Workers’ Compensation Team Assistant to provide administrative support to our Workers’ Compensation team. Reporting to the WC Claims Supervisor, you will provide administrative support to claims adjusters, nurses, and claims supervisors by connecting with claimants via phone and email, scheduling medical appointments, entering data in our claims system, and drafting and sending required State forms.
To be successful in this role, you need to be energetic, dependable, exhibit a positive attitude, maintain a strong work ethic, and be motivated to learn. You must have a High School diploma or above, be knowledgeable with medical terminology, and have data entry experience with special attention to detail. Additionally, you will need to have excellent telephone and customer service skills, great organizational skills, and superb time management skills. The right candidate will be interested in learning and working in the exciting and fast-paced workers’ compensation industry, as well as have a positive attitude and a customer-centric philosophy. This role is a full-time, office-based position located in Lakewood Ranch, FL.
Responsibilities and Duties
- Assist Claims Supervisors as needed
- Maintain diary and workflow requirements
- Prepare, copy, and mail State required forms and letters
- Electronically compile documents for Excess Reports
- Handle Bill Status Calls
- Complete index inquiry forms
- Copy and mail OJCC responses (PFBs)
- Prepare and send DWC-25’s, DWC-19’s, and DWC-14’s as requested
- Request police reports as requested
- Provide training to new team assistants and/or adjuster trainees
- Convey a positive attitude and teamwork for optimum provision of services to clients
- Maintain CEU credits if licensed (FL All-Lines Adjuster or Workers’ Compensation License)
- Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
- Perform other duties as assigned by the Claims Supervisor, Assistant Claims Manager, Claims Managers, or QA Manager
Experience and Qualifications
Required
- High School diploma or above
- Previous experience with data entry
- Experience with Microsoft Outlook, Word, and Excel
Preferred
- Medical terminology knowledge desired
- Knowledge of current workers’ compensation laws and statutes
Knowledge, Skills, and Abilities
- Proactive, independent, and takes initiative with consistent follow through
- Superb communication skills, verbal and written, conducted in a timely manner
- Superior time management skills with capability of working with and meeting deadlines
- Exceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environment
- Excellent team player with interpersonal skills
- High level attention to detail and problem-solving skills
- Capable of working collaboratively and independently
- Exhibit discretion with sensitive and confidential information
- Display a comfort level working with key people at all levels within an organization
Essential Requirements
- Must have US work rights
- Must speak English
- High School diploma or above
- Previous experience with data entry
- Experience with Microsoft Outlook, Word, and Excel
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the individual for this job and is subject to change with or without notice.
Diversity and Inclusion
Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).
Rewards and Recognition
We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our teammates have moved across into brand new positions to further develop their ideas/projects!
Benefits
- Medical, dental, and vision plans
- 401k plan with employer matching
- Paid Time Off, Sick Leave, and Paid Holidays
- Life insurance, short term, and long-term disability plans
- Amazing Executive and Senior leadership as well as fabulous teammates
Position Type, Work Environment and Physical Demands
This is an onsite, full time, salaried, exempt position that predominantly operates from a professional office-based office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.
Location
Davies Claims North America is currently able to support employees residing in the following US locations: Florida, Maryland, D.C., Virginia, Pennsylvania, New Jersey, Delaware, North Carolina, South Carolina, Connecticut, Massachusetts, Rhode Island, New Hampshire, Vermont, Maine & Texas. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.
Application deadline: April 3, 2024
|
Click here for technical assistance.
