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Loan Escrow Associate 

About the Organization Superior National Bank approaches every day with the philosophy that we 'Grow Your Future.' Our employees are instrumental in helping us achieve that goal. As an organization, we value the efforts of our employees as they strengthen our pillars of trust through the great work that they do. Each member of our team plays an integral role in supporting the overall success of the organization. We try to create a work environment that supports employee development and engagement by staffing our locations with honest, hard-working people who truly care about one another, their customers, and our community.

If this describes a culture that appeals to you, we invite you to apply to join our team. Thank you for your interest in becoming a team member of Superior National Bank!  
Tags Loan, Loan Servicing, Associate, Escrow  
EOE Statement Superior National Bank is an equal opportunity employer that does not discriminate on the basis of race, religion, national origin, ancestry, age, color, sex, gender, gender identity, gender expression, physical or mental disability, medical condition, pregnancy, military or veteran status, marital status, sexual orientation, genetic information or other characteristic protected by applicable law. If you have a disability that impairs your ability to be considered, interviewed or tested for a position, please let us know what accommodations you may require.  
Open Date 3/19/2024  
Location Hancock  


Loan Servicing Department

Reports To:

Loan Escrow Coordinator



Last Updated:



Input and update Escrow data in the financial institution’s computer system, prepare and verify loan documents for accuracy, and perform other duties as assigned and/or necessary.

Major Duties & Responsibilities:

  • Perform Escrow maintenance on various loan types including Commercial and Real Estate loans.
  • Provide superior customer service to all loan customers over the phone, email or occasionally in person.
  • Assist lenders and customers researching answers to questions on their escrow account.
  • Perform annual escrow analysis which requires researching shortages/overages, deficiencies and payment changes.
  • Monitor insurance coverage on all loan collateral including paying escrowed insurance and monitoring flood and PMI insurance coverage when needed.
  • Issue Forced Place Insurance when needed according to RESPA Regulations.
  • Perform daily and monthly balancing of various bills and payments including taxes and insurance.
  • Understand and follow bank/department regulations, policies, and procedures including FDICIA, and participate in all compliance-related training.
  • Perform other duties as assigned and/or necessary.

Education & Experience:

  • Required
    • High school diploma or equivalent
    • Strong customer service background
    • Strong verbal and written communication skills; as well as strong listening skills
    • Ability to work under general supervision, manage multiple priorities, and meet deadlines
    • Strong computer and technical skills
    • Strong attention to detail
    • Strong analytical, critical thinking, problem solving skills
    • Knowledge of loan documentation, loan operations, and loan information systems
  • Desired
    • Associates’ or Bachelors’ degree in business, finance, accounting or related field, or an equivalent combination of education and experience
    • Experience with residential mortgage documentation is strongly desired
    • Experience with advanced loan documentation software
Full-Time/Part-Time Full-Time  
Number of Openings 1  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Req Number LOA-24-00001  
Category Loan Operations  
Hours per week 40  

This position is currently not accepting applications.

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