Share Email Opening Title Support Engineer  Category Engineering   Description NetSPI is a dynamic cyber security company headquartered in Minneapolis. We are the global leader in offensive security, delivering the most comprehensive suite of penetration testing, attack surface management, and breach and attack simulation solutions. Our global cybersecurity experts are committed to securing the world’s most prominent organizations, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, four of the five largest healthcare companies, three FAANG companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500. NetSPI is constantly growing and looking for innovative minds to join us in helping some of the largest organizations in the world protect their technology and data from cyber criminals. We are on an exciting journey to redefine the offensive security market with a platform driven approach that will address our customers’ most pressing security challenges. If you thrive in a collaborative setting and enjoy working with best-in-class technology – we want to meet you! The Support Engineer will be responsible for working with clients, services team, and project management on NetSPI Resolve installation, configuration, customizations, troubleshooting and support.  They will also be responsible for support of NetSPI Attack Surface Management. Responsibilities: Assist clients with installing, configuring, and operating NetSPI Resolve PTaaS solutions Assist clients with NetSPI Attack Surface Management Assist clients with NetSPI Breach and Attack Simulation Provide recommendations on deployment, configuration, and use of Resolve in client environment Conduct needs analysis with client to determine technical requirements and specifications of post-sales engagements in line with NetSPI best practices Develop monitoring solutions for Linux systems Develop and maintain positive relationships with clients, including on-going training and mentorship Act as escalation point in Resolve and Attack Surface Management issues Manage multiple concurrent issues Document solutions in a knowledge base of know support issues or support solutions Qualifications: 3+ years of hands-on experience in Information Security Strong understanding of penetration testing, application security, and vulnerability assessments In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration SQL knowledge including PostgreSQL databases Scripting experience with Java/Ruby/Python Experience with Cloud Computing Excellent communication skills, including issue tracking, triaging, and crisis management Experience in troubleshooting issues in a complex environment Preferred Qualifications: Experience in consuming REST/SOAP services Experience with Java EE applications Experience in a helpdesk environment Experience writing technical documentations Bachelor’s Degree in Computer Science, IT, MIS, Math or Science   #LI-Remote   Location Minneapolis   About the Organization NetSPI is the proactive security solution used to discover, prioritize, and remediate security vulnerabilities of the highest importance, so businesses can protect what matters most. Leveraging a unique combination of dedicated security experts, intelligent process, and advanced technology, NetSPI helps security teams take a proactive approach to cybersecurity with more clarity, speed, and scale than ever before. By continually advancing solutions such as Penetration Testing as a Service (PTaaS), Attack Surface Management (ASM), and Breach and Attack Simulation (BAS), NetSPI goes beyond the noise to deliver high impact results and recommendations based on business needs, so customers can protect their priorities, perform better, and innovate with confidence. NetSPI secures the most trusted brands on Earth, including nine of the top 10 U.S. banks, four of the top five leading cloud providers, three of the five largest healthcare companies, four MAMAA companies, seven of the top 10 U.S. retailers & e-commerce companies, and many of the Fortune 500.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.   Email None Specified  supervisorUID None Specified  This position is currently not accepting applications. 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