Share Email Opening Apply Now Title Technical Support Specialist   EOE Statement As an Equal Opportunity / Affirmative Action Employer, HANYS actively seeks candidates who are female, minority, disabled and/or veterans and will not discriminate in its employment practices due to an applicant's race; color; creed; religion; sex (including pregnancy, childbirth or related medical conditions); sexual orientation; gender identity or expression; transgender status; age; national origin; marital status; citizenship; disability; criminal record; genetic information; predisposition or carrier status; status with respect to receiving public assistance; domestic violence victim status; status as a protected veteran; or any other characteristics protected under applicable law. HANYS will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.   Position Applications Support Consultant   Division DataGen Healthcare Analytics   Description The Healthcare Association of New York State (HANYS) is seeking an Technical Support Specialist within DataGen its for-profit subsidiary. Reporting to the Manager, Technical Support, UDS, this full-time position is responsible for the technical and administrative aspects of installation and end-user training and support of UDS (a product that helps NYS hospitals and ambulatory surgery centers with their mandated SPARCS data submission to NYSDOH), Clintegrity coding products and other products as assigned. While this is a hybrid position based in Rensselaer, NY a remote working environment maybe considered within New York State or a neighboring state. This position will start in May 2024. The salary for this position is between $60,000 and $65,000 annually. Key responsibilities include but are not limited to: Performs all areas of direct client and internal support relating to the operation of UDS products. This includes, but is not limited to: Provides UDS' client development and ongoing support. Identify and verify customer reported problems, troubleshoot, and resolve technical problems, or triage technical problems. Trouble-shoot web application communication issues. Monitor log files for issues. Testing and evaluation of all UDS programs, coordinating with the software development personnel. Documentation of all bugs. Performs necessary follow-up until final resolution of problems. Consulting and continuing education with clients to maximize product utility and performance. Consult and work with clients on all matters relating to the interfacing of data between UDS products and other systems. Provide technical information regarding applicable State and Federal regulations as may be necessary. Provides similar support for Clintegrity products, as related to its integration with UDS. Support is performed primarily over the phone/teleconferencing application but may include on-site visits and remote operations via VPN. Assists in the evaluation and configuration of PCs, operating systems, and web browsers on which UDS products run. Works with Windows in single and multi-user environments, including networks. Provides advice and consultation relating to ad-hoc reporting. Must be familiar with all data structures and third-party reporting packages used by UDS. Participates in departmental research and development efforts as assigned. Includes working with systems analysts and programmers to implement desired program designs and functions. Participates in testing and quality control efforts on new products and enhancements. Works with other vendors on joint ventures as may be assigned. Tests and evaluates other vendor's software and/or hardware as necessary. Participates in the development and maintenance of all related training material, newsletters, and other routine support documents. Participates in on-site/remote installation, group seminars and other similar functions. Develops appropriate programs and instructions for installation of UDS software on users systems. Participates in the distribution of all updates and related material. Keeps all associated records relating to program updates. Assists in the departmental marketing and sales efforts as required. Includes providing technical support on hardware selection and the evaluation of interfacing capabilities. May include product demonstrations and contract coordination. Qualifications: Associate's degree required or bachelor's degree preferred with experience supporting applications preferred. An equivalent combination of education and experience sufficient to satisfactorily perform the duties of the job may be substituted. Experience in healthcare or health information management and/or proficiency in clinical terminology and coding preferred. Basic understanding of SQL databases, relational databases and some data analytical skill preferred. Working knowledge of Networking TCP/IP, HTTPS, SFTP preferred. Knowledge of Medical Information Transmission standards (837, HL7, Flat Files) preferred. Knowledge of SPARCS requirements preferred. Previous medical records coding experience preferred. Proficiency with PC-based software such as Excel, and Word, as well as experience with Windows operating systems. Strong degree of professionalism with advanced skills in communication, problem resolution, customer service delivery, interpersonal and presentation skills (including customer training) Prior client support experience with competencies in troubleshooting data processes and product software support required. Ability to work independently, yet function within a team-oriented atmosphere required. Periodic travel within NYS with some overnight travel required.   Position Requirements   About the Organization HANYS is the only statewide hospital and continuing care association in New York. We are located near Albany and represent 500 not-for-profit and public hospitals, nursing homes, and other healthcare organizations. Our members are not only the largest providers of inpatient and outpatient care, and essential providers of primary care, they are among the largest employers in many communities. We harness the power of a unified statewide membership and collaborate with regional, state, and national associations. HANYS advocates before Congress, the Governor's office, the State Legislature, and state and federal agencies. We also provide education, data analytics, quality improvement initiatives, and operational assistance to help our members navigate the complexities of healthcare reform, and achieve the 'Triple Aim' of better care, better health, and lower costs.   This position is currently accepting applications. Apply Now WE ALSO RECOMMEND Other Jobs Within Same Category -- None found -- Other Jobs Within 60 Miles Contract Management Coordinator in Rensselaer, NY Posted on: 4/24/2024 [Apply Now] Follow us See who works here:

 

AppOne.comTM   ©1999-2021 HR Services, Inc. Click here for technical assistance.