We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the SVP SBA Credit Officer at IncredibleBank remotely, and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Directs a team responsible for servicing action requests and monitoring the SBA portfolio for the life of the SBA loans. Manages the activities of the Portfolio Management team, providing guidance on technical matters and promotes teamwork and collaboration.
- Ensures appropriate management, staffing, staff training, team morale, and that process efficiencies are maintained through process and personnel management.
- Drives decisions regarding staffing, budgets, and/or goals to align department with the company’s strategic objectives.
- Communicates and provides guidance to SBA management and support teams by exhibiting knowledge of account management, credit, collateral valuation, and SBA loan reporting.
- Provides leadership in the credit administration area to include strong negotiation skills and responsibility for the enforcement of the SBA SOP and Bank’s policies and procedures.
- Maintains awareness of SBA communications, releases, and training opportunities including SBA SOP (50-10 and 50-57) knowledge that may impact the Portfolio team.
- Direct a team responsible for multi-disbursement draw requests and servicing actions, verifying compliance with SBA SOP's, and Bank Loan Policy while adhering to critical timelines.
- May manage our most complex loans with servicing action, whether performing or non-performing. Serves as a manager that can do, as well as lead.
- Responsible for all SBA Loan Portfolio Management reporting, monitoring, and forecasting.
- Reviews and analyzes necessary information to develop strategy for improving risk rating, reducing principal balance, ensuring adequate collateral coverage and limiting loan losses.
- Credit decisions requests within preassigned loan authority or submits to SBA Credit Officer for approval.
- Provides support to Special Assets, which may include servicing action requests and document searches when applicable for SBA workout loans.
- Disseminates information to commercial and SBA credit teams outlining any negative trends in the loan portfolio by utilizing ongoing dashboard reporting.
- Consistently applies good decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development.
- During the servicing requests process, verifies compliance with the SBA Terms and Conditions agreement , SOP's, and Bank Loan Policy while adhering to critical timelines.
- Reviews or oversees review of documentation on all fully-funded SBA loans for accuracy and verifies that all pre-fund review exceptions and conditions have been cured prior to loan sale.
- Acts as a resource for internal and external Bank audits and exams, provides timely and meaningful responses to audit findings and lead any procedural changes needed for the portfolio management team.
This is a regular full-time, salaried exempt position, averaging approximately 40 hours/week. Schedule may vary by time zone or between the hours of 8:00 am to 5:30 pm CST/EST Monday through Friday.
This position is remote eligible. Individuals may choose to work from a designated home office space.
About You
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join an innovative team, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
- Bachelor’s degree from four-year college or university in applicable field and a minimum of 7 years of experience in the SBA loan function and/or credit administration. Work related experience should consist of duties in a banking environment and include SBA loan production, credit underwriting, portfolio management, and documentation.
- Comprehensive knowledge of SBA 7(a) and SBA 504 lending laws and loan programs, procedures, practices, and markets.
- 3+ years of management and/or supervisory experience preferred.
- Proficient with the Microsoft Office Suite (Outlook, Excel, Word), Bank systems and all web based and SBA specific software and websites, including but not limited to the Capital Access Financial System or CAFS.
- NAGGL certification preferred; not required.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
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