We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the SVP Deposit Operations at our IncredibleBank branch location in Wausau, WI and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Understands and articulates the Bank’s strategic vision and links department performance to the goals of the organization. Works with other managers to design new loan products/services that drive volume and profitability.
- Effectively direct and manage a team responsible for precise and compliant loan servicing functions and data integrity in the Bank’s core operating systems; including loan booking and editing, rate changes, payment handling, loan advances, floor plan management, collateral management, escrow and insurance handling, loan payoffs, file maintenance, loan statements and billing notices, loan reconciliations, and tax reporting.
- Provides oversight to investor reporting staff responsible for daily and monthly balancing, deliveries, remittances, and reporting for all Bank investor relationships including FNMA, FHLMC, FHLB and SBA portfolios.
- Ensures accurate and timely balancing of accounts and reports on a daily and monthly basis.
- Delivers functional direction, technical assistance, and leadership to department personnel ensuring growth and development.
- Oversees staff to ensure adherence to Bank Loan Policy, Bank SOP and procedures, State and Federal regulations and external vendor policies.
- Responsible for tactical plans, and procedural changes to ensure alignment with Bank objectives and policies.
- Manages financial and reputational risk of servicing a complex loan portfolio consisting of 10,000 loans across seven loan verticals (mortgage, consumer, business, motorcoach/boat, Airfleet,SBA & floorplan). Also manages specialty loan products such as SWAPs and Participations.
- Reviews departmental reporting practices to ensure conformity with investor, company, and government requirements.
- Evaluates vendor contracts and negotiates services and renewal terms.
- Provides direction in the handling of complex or unusual problems with loan services and investor reporting.
- Acts as a primary resource for internal and external Bank audits and exams and responds to audit findings leading any procedural changes needed.
- Establishes key performance indicators and provides meaningful and timely management reporting regarding department activities and the Bank’s loan portfolio and systems.
This is a regular full-time salaried exempt position, averaging approximately 40 hours/week. Schedule may vary between the hours of 8:00 am to 5:30 pm CST Monday through Friday.
This position will work on-site at our IncredibleBank branch location in Wausau, WI on 17th Avenue.
About You
You do what is right over what is easy. You don’t settle for good enough. You’re driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join an innovative team, we’d be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
- Bachelor’s degree (B.A.) from four-year college or university in applicable field and at least 5-7 years of experience in loan servicing preferred.
- A minimum of five or more years of direct supervisory/management experience.
- Comprehensive knowledge of Fannie Mae/Freddie Mac lending laws, procedures, practices, and markets.
- Accounting skills and / or statistical knowledge.
- Core banking/processing system expertise preferred; including Jack Henry, Encompass, Info-Access, Xperience, and Synapsys.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we’re willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn’t awarded as one of America’s Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that’s what makes us America’s first national online community bank. And who doesn’t love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 16 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it’s less about size than it is about culture. That’s why we’re especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
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