We know what you're thinking. "What kind of name is IncredibleBank?"
Well, we're glad you asked.
With a name like IncredibleBank, we have a lot to live up to. Our name is a promise we make every day to our customers and to our team members (and hey, that could be you!). A promise that we strive to be incredible in everything we do. A promise that will help our customers, fellow team members, and our communities to do the incredible.
At IncredibleBank, we're all about ICE. What's ICE? ICE stands for Incredible Customer ExperienceTM (that's right - an experience so good and so important we trademarked it). ICE illustrates the core values that drive everything we do - how we conduct business, how we treat each other, and how we continuously strive to build on our model of customer-focused banking. Our core values have been in place for more than 50 years and continue to influence every aspect of our operation today.
So - how can you help us live up to our name?
About the Role
We are eager to discuss the prospect of you joining our team as our next incredible team member!
This position reports to the SBA Quality Control and Servicing Manager and allows you to partner with other team members and key stakeholders to provide Incredible Customer Experiences of your own! Duties and responsibilities may include:
- Responsible for providing a high level of assistance to SBA customers regarding post close lending matters including spreading financial statements, preparing all SBA required documentation included in loan packages submitted to Loan Services, monitors, maintains and adheres to credit quality goals of the portfolio and assists with preparing portfolio review packages, reports and credit quality detail as required by the bank for assigned portfolio.
- Manages a complex servicing portfolio of assigned performing and non-performing SBA loans than an SBA Portfolio Specialist, ensuring Bank maintains a sound SBA loan portfolio with respect to compliance with state and federal laws and regulations as well as published SBA SOP.
- Communicate and provide guidance to executives, credit officers, and supporting teams by exhibiting knowledge of cash flow, credit, collateral valuation, loan structuring, and SBA reporting.
- Provides leadership to the portfolio servicing team to include strong negotiation skills and responsibility for the enforcement of the SBA SOP, Bank's policies and procedures, and day-to-day SBA servicing operations.
- Analyzes and reviews higher risk business relationships to identify issues and develop effective strategies to maximize recovery, reduce losses, and ensure effective loan restructuring.
- Conducts site inspections to assess the condition of securing collateral and in-person business meetings with owners/borrowers. Ensures that individual loans are risk rated accurately.
- Establish, structure, and negotiate solutions to maximize recovery in accordance with SBA. Coordinate with tax, legal, audit, and credit/loan decisioning, as necessary.
- Consistently leads team in applying good decision-making techniques pertaining to inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for team development.
- Processes all SBA post close modifications to include collateral swaps, subordinations, restructures, and deferrals and accurately prepare all loan documentation necessary for each request following the SBA's unilateral lender matric.
- Coordinates loan transactions with third parties such as appraiser, attorneys, title companies, real estate agents, etc. on assigned requests.
- Monitors the portfolio for early-stage delinquencies, assesses risk based on past due performance and escalates for loss mitigation as needed.
- Partners with Special Assets as needed by ordering various third-party reports (i.e., appraisals, site visits, UCC searches, etc.).
- Completes loan file reviews and works with Bank staff, borrowers, and third parties to clear all outstanding loan file exceptions.
- Leads internal and external audits to ensure timely audit responses and reporting.
This is a regular full-time salaried exempt position, averaging approximately 40 hours/week. Schedule may vary by time zone Monday through Friday.
This position is remote eligible. Individuals may choose to work from a designated home office space.
About You
You do what is right over what is easy. You don't settle for good enough. You're driven to learn and grow. You recognize your impact on the customer experience, regardless of your role.
Those attributes are just a few things our incredible employees have in common.
And, if you are looking for an opportunity to join a dynamic team, we'd be so excited to learn a little more about you and your interest in joining the team! Our recommended and preferred qualifications are:
- Bachelor's degree (B.A.) from four-year college or university in applicable field and 5 years of experience in the SBA loan function and/or credit administration. Work related experience should consist of duties in a banking environment and include SBA loan production, credit underwriting, workout, and documentation.
- Comprehensive knowledge of SBA 7(a) and SBA 504 lending laws and loan programs, procedures, practices, and markets.
- Experience with Chapter 7, 11, and 13 bankruptcies preferred.
- 3-5 years of SBA portfolio servicing and/or workout experience and legal documentation knowledge required.
- Analytical and statistical knowledge; experience completing credit analyses required.
- Core banking/processing system expertise preferred; Info-Access and Synapsys.
About Our Benefits and Compensation
Our promise of ICE extends to our employees as well. Our employees are our greatest asset, and we strive to show our appreciation by offering top-tier benefits and, dare we say, more than competitive compensation that we're willing to discuss up front.
And we are constantly evaluating and improving our benefits. In fact, eligible employees receive over 30 days off per calendar year! That includes 18 days of PTO to begin, PLUS an Anniversary Holiday, Birthday Holiday, Wellness Holiday, and 12 observed Bank Holidays.
Check out our total rewards package at: https://incrediblebank.mybenefitsapp.com/
About the Company
IncredibleBank first started in 1967 as River Valley Bank with a single location in Rothschild, WI. And we may have strong roots in community banking, but IncredibleBank wasn't awarded as one of America's Most Innovative Banks by the Independent Community Bankers of America for our popcorn Fridays. Though we do love free popcorn...
We strive to stay on the leading edge of banking technology with the goal providing the best, simplest way for our customers across the country to do their banking. But if our customers need us, they can pick up the phone and talk to a real person. And that's what makes us America's first national online community bank. And who doesn't love the idea of a national community?
Today, IncredibleBank is a $1.9 billion-asset institution that has grown to 15 brick-and-mortar locations with customers in all 50 states. But we know that as an employer, it's less about size than it is about culture. That's why we're especially proud to have been certified as a Great Place to Work.
Learn more about our Great Place to Work engagement results here: https://www.greatplacetowork.com/certified-company/7022621
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