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Title

Room Service Order Taker (On-Call) 

Description

Pay Range ($24.02 - $30.03 / hourly compensation)

*This is an ON-CALL role

Basic Job Function: 

To take Room Service orders accurately in a helpful, friendly, courteous and professional manner ensuring total guest satisfaction.

Essential Functions:

Answers Room Service calls on a multi-line telephone, explain any specials, promote menu items and answer questions regarding preparation methods. Documents orders by repeating items back to callers to ensure accuracy. Quotes expected arrival time.

Inputs and process Food and Beverage checks on a computer system. Maintain an accurate cash bank through the Micros system.

Answers calls for pick-up of carts and/or trays and direct waithelp to retrieve items from guest rooms or floors. Maintains a master pick up sheet to ensure all carts and/or trays are retrieved in a timely manner.

Responds to special requests from guests and other departments.

Documents complimentary amenity orders.

Maintains a clean and organized work station.

Maintains control of the issuance of master keys.

Additional Duties and Responsibilities:

Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.

Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.

Respond to all guest questions.  Provide guest assistance, direction and information as requested when working in public areas.

Answer calls for Mini-bar requests and delegate special requests to appropriate colleagues.

Monitor waithelp to ensure orders are being handled promptly.

Prepare and distribute computer generated reports to Service Assistants.

Perform a variety of other duties as assigned

 

 
Position Requirements

Education/Training Requirements:

High School Diploma or General Education Diploma preferred.

Experience/Skill Requirements:

Previous cashiering experience in hospitality or food service preferred.

Licenses/Certifications:

Certification of tuberculosis clearance required.

CPR and Standard First Aid Certification preferred.

Hawaii State Liquor Commission Card (yellow) required.

Mental Capacity & Organizational Skill Requirements:

Ability to remember, recite and promote a variety of menu items, specials and promotions with a working knowledge of all menu items and accompaniments.

Basic knowledge of food and beverage preparations and service standards.

Ability to effectively input and utilize a moderately complex computer system to run special reports as required.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

Communication Requirements:

Ability to read, write and understand the English language sufficient enough to understand inquiries from customers and communicate simple instructions.

Other Requirements:

Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.

Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.

Ability to comply with hotel rules and regulations including policies regarding safety.

 

 
Full-Time/Part-Time On-Call  
Shift Various Shifts  
Position Room Service Waithelp  
Number of Openings 1  
Exempt/Non-Exempt Non-Exempt  
Req Number ROO-23-00006  
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

This position is currently not accepting applications.

To search for an open position, please go to http://KahalaHotelandResort.appone.com



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