Pay Range ($22.90-$28.62/hourly compensation)
Service Assistant (Room Service)
Come LIVE Kahala and join the Kahala Ohana! We are a #luxuryhotel and #resort, nestled between the serenity of gently lapping waves on a lovely white sand beach and a prestigious private golf course that host an annual PGA Tournament, all within the quiet Kahala Community. The Kahala Hotel & Resort is on the forefront of making changes in hospitality with our KISCA (Kahala Initiative for Sustainability Culture and Arts) Program and ownership’s commitment to supporting the UN’s SDGs. Our colleagues are in large part our #brand and we are looking for individuals to join us to ensure that guests will create treasured memories here with a longing to return to The Kahala Hotel & Resort.
Job Summary:
Prepares, delivers and replenishes food and beverage amenities for guests; services in room mini bar; delivers miscellaneous items as requested by management; assists the Room Service Waithelp in setting up orders; maintains adequate equipment and supplies.
Essential Functions:
- Verifies guest room assignment prior to delivery via the Fidelio system. Delivers prepared amenities of food or beverage. Responds to changes in room assignments and relocates amenities as needed to insure that the guest has received the amenity they were scheduled to receive. Makes any final block changes.
- Prepares all amenities (i.e. fruit baskets, cookies for two, chocolate-covered macadamia nuts, etc.). Assists the Room Service Waithelp in setting up orders on an as needed basis. May assist in bringing orders from kitchen to waithelp.
- Services in room mini bar by cleaning and replenishing mini bar items. Ensures guest is charged for consumption.
- Orders daily based on replenishing schedule and incoming guests for delivery. Revises, updates, and deletes items on replenishing list based on daily check out list. Maintains adequate equipment and supplies.
- Organizes all incoming and outgoing guest amenities. Operates a personal computer utilizing a word processing program to document delivery, guest arrival time, room verification and priority. Distributes copies of Amenity Order Form.
- Orders cakes or other items such as specialty wines via intra-hotel transfer or wine vault in store room.
Additional Duties and Responsibilities:
- Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
- Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations.
- Responds to guest questions. Provides guest assistance, direction and information as requested when working in public areas.
- Performs any general cleaning tasks using standard hotel cleaning products as assigned by the supervisor to adhere to health standards.
- Folds napkins for all meal periods throughout the day to maintain an adequate supply.
- Abides by all State, Federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.
- Reports all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
- Performs a variety of other duties as assigned by the Room Service Manager
Required Experience, Education and Training:
- Previous food and beverage experience preferred.
- High School Diploma or General Education Diploma preferred.
Licenses/Certifications:
- Certification of tuberculosis clearance required.
- CPR and Standard First Aid Certification preferred.
- Honolulu Liquor Commission Card (yellow) required.
Mental Capacity & Organizational Skill Requirements:
- Knowledge of the proper application and usage of housekeeping agents and equipment.
- Ability to effectively deal with internal and external customers, some of whom may require high levels of patience, tact and diplomacy to diffuse anger and collect accurate information.
Communication Requirements:
- Ability to communicate effectively in English, both verbally and in writing
Physical Requirements:
- Ability to stand/walk for up to 7.5 hours and sit, for at least 0.5 hours a day.
- Ability to occasionally perform repetitive hand motions.
- Ability to occasionally lift/carry a maximum of 50 pounds
- Ability to grasp, bend, lift, and/or carry, or otherwise, move or push/pull goods on a hand cart/truck weighing a maximum of 150 lbs.
- Ability to grasp, bend, lift, carry and/or transport goods weighing a maximum of 30 lbs
- Ability to frequently bend, squat, kneel, climb, reach above shoulders.
- Ability to move throughout the work area while performing the essential job functions.
- Ability to stand and walk for extended period of time.
- Ability to occasionally work outdoors.
- Ability to frequently work indoors.
Other Requirements:
- Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
- Must be able to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
- Ability to comply with hotel rules and regulations including policies regarding safety.
Additional Information:
This posting does not include all duties that may be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
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