Pay Range ($22.56-$28.20 / hourly compensation)
Shifts include: 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, 10:00 am - 6:00 pm, 11:00 am - 7:00 pm., 2:00 pm - 8:00 pm, 1:30 pm - 9:30 pm, 4:30 pm - 9:30pm
Basic Job Function: To perform routine duties required in the servicing and cleaning of all guest rooms and hotel facilities to ensure cleanliness and guest satisfaction in order to maintain the hotel's high standards of quality, including replenishing ice and watering plants in guest rooms; checking, spot cleaning.
Essential Functions:
In assigned rooms clean bathtub, shower stalls, toilet, sink, walls, mirrors, tiles, counters, floor surfaces, furniture, lanais, refrigeration, ice buckets, glassware and coffee maker using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping, kneeling, standing, and pushing/pulling a wheeled cart up to 300 lbs.
If scheduled for an evening shift, will provide turndown service by partially removing duvet, replenishing amenities, linens, and supplies and cleaning bathroom facility if used.
Manually carries linens/towels from cart to room. Strips and makes beds, changing bed linens which may require lifting duvets and duvet covers.
Dusts, cleans and polishes all furniture, pictures, drawers, windows, glass and ledges, and shelves thoroughly by using cloths, sponges, brushes, and/or cleaning agents by extending arms over head, bending, stooping, kneeling, and standing. Removes dirty room service trays, tables and dishes to service landing.
Replenish amenities, linens, light bulbs on dresser, nightstand and/or floor lamps and supplies in guest rooms. Replenishes ice, waters plants, and may check mini-bars. Responds in a timely manner in basic English language to guest requests for items such as towels, safety instructions, assistance, direction and/or other information as requested.
Signs for room keys. Retrieves, pushes and pulls to assigned rooms and restocks wheeled cart up to 300lbs. Visually inspects room for cleanliness and appearance and signifies completion of room cleaning. Reports room and maintenance discrepancies via the telephone.
Pushes and pulls vacuum and dust mop throughout entire room and empties trash.
Additional Duties and Responsibilities:
Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department.
Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations.
Report items in room, which need repair.
Assist with folding towels in the Laundry Department.
Respond to guest questions. Provide guest assistance, direction and information as requested.
Perform a variety of other duties as assigned.
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Education/Training Requirements:
High School Diploma or equivalency preferred.
Experience/Skill Requirements:
Six (6) months previous Housekeeping experience preferred.
Licenses/Certifications:
Certification of tuberculosis clearance required.
Ability to complete HAZCOM/MSDS Training required.
Ability to complete Blood Borne Pathogen Training required.
CPR and Standard First Aid Certification preferred.
Certified Executive Housekeeper designation preferred.
Mental Capacity & Organizational Skill Requirements:
Ability to follow instructions, directions, and meet deadlines, including the thorough cleaning of a number of credits as specified by management.
Ability to clean, dust, polish, scrub and scour surfaces, extending arms over head, stooping, bending, standing, walking and working continuously for extended periods of time to perform cleaning tasks, and work in confined spaces.
Knowledge of the proper application and usage of various types of Housekeeping cleaning agents and equipment.
Ability to handle and cope with complaints and comments from guests.
Ability to use cleaning tools such as, but not limited to, vacuums, dust mops, and toilet brushes.
Ability to use baskets containing amenities
Communication Requirements:
Ability to read, write, speak and understand English language sufficient to communicate pleasantly and effectively with employees, staff and guest via the telephone, two-way radio and/or in person.
Physical Requirements:
Ability to lift, grasp, and/or carry a maximum of 50 pounds occasionally and up to 20 pounds freqently.
Ability to move, pull or push goods on a wheeled cart weighing up to 300 pounds.
Ability to frequently bend, squat, kneel, climb, reach above shoulders and perform repetitive hand motions.
Ability to move throughout the work area while performing the essential job functions.
Ability to stand for 7 hours and 30 minutes, in total during a normally assigned shift, in an indoor environment, which may not always be air conditioned.
Other Requirements:
Ability to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
Ability to comply with all hotel rules and regulations including policies regarding safety and grooming standards.
Must maintain a neat, clean and well-groomed appearance as outlined in the employee handbook.
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