Additional Duties and Responsibilities: • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. • Schedule employees to business demands and for tracks employee time and attendance. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of employees and provides feedback to individuals. • Ensures employee recognition is taking place on all shifts. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Review employee satisfaction results. • Participates in interviewing and hiring of team members with the appropriate skills. • Sets a positive example for guest relations. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. Education/Training Requirements: - High School Diploma or General Education Diploma required.
- Degree in Hotel Management preferred.
- Prior experience in high end luxury.
Experience/Skill Requirements: • High school diploma or GED; 2 years experience in housekeeping or related professional area. • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Licenses/Certifications: - CPR and Standard First Aid Certification preferred.
- Ability to complete HAZCOM/MSDS Training.
- Ability to complete Blood Borne Pathogen Training.
Mental Capacity & Organizational Skill Requirements: - Ability to pay attention to detail, work in a fast paced environment, handle multiple tasks and have a high level of patience.
- Ability to use sound judgment.
- Ability to comprehend and follow oral and written instructions and procedures.
- Ability to prioritize work.
- Ability to access, understand and accurately input information using a moderately complex computer system.
Communication Requirements: - Ability to communicate effectively in English both verbally and in writing.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of maturity, patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
Physical Requirements (Based on an 8-hour work day)_: Stand / Walk: __6__ hours a day Sit: __2__ hours a day Drive: ____ hours a day __________________________________________________________________________ LIFT/CARRY: (Occasionally = 1/3 workday. Frequently = up to 2/3 workday) 0-20 lbs. Occasionally X Frequently 21-50 lbs. Occasionally X Frequently 51-100 lbs. Not at all X Frequently ___________________________________________________________________________ EMPLOYEE IS REQUIRED TO: Bend: Not at all X Frequently Squat: Not at all X Frequently Kneel: Not at all X Frequently Climb: Occasionally X Frequently Reach above shoulders Not at all X Frequently Other Physical Requirements: - Ability to move throughout the work area while performing the essential job functions.
- Ability to grasp, lift, carry and/or otherwise transport up to 40 lbs.
- Ability to grasp, bend, lift and/or carry, or otherwise move or push/pull goods on a hand cart/truck weighing a maximum of 100 lbs .
- Ability to reach and grasp overhead, bend, stoop and squat.
- Ability to sit, stand and walk for extended periods of time.
Environmental Exposure: Indoors: X Frequently Outdoors: X Frequently Other Requirements: - Must maintain a neat, clean and well groomed appearance as outlined in the employee handbook.
- Ability to work varying shifts and maintain attendance in accordance with the hotel’s attendance policy.
- Ability to comply with hotel rules and regulations including policies regarding safety and grooming standards.
ADDITIONAL INFORMATION: This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. |
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