Inspiro Full-Time Boost Infinite Voice Call Center Agent in Coeur d'Alene, Idaho
**** LIMITED TIME: $750 JOINING BONUS ****
Pay: $16.17/hr with an additional $2/hr Hours Worked Incentive (HWI)*
Hours of Operation: 7 days a week 5:00AM-9:00PM PST.
Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation.
Work Location: 200 W Hanley Ave. Coeur d’Alene, Idaho 83814
Onsite/ Hybrid opportunity: Onsite first 30 days of production minimum, then Hybrid 3 days a week onsite, 2 days a week at home: based on attendance and performance.
Attendance/ Time Off: The first 90-Days of Employment are probationary; we typically do not allow any time off.
Position Overview:
Boost Wireless is now building a cutting-edge 5G network to revolutionize wireless services. Our goal is to challenge established carriers and drive innovation, relying on dedicated individuals who share our passion. Our wireless teams shape the future. We seek individuals with boundless energy, intelligence, and a commitment to excellence to join our exciting journey. The opportunity to be part of our story is here. We are INSPIRO!
Boost Wireless Support Team Members provide quality technical and customer service support, ensuring customer satisfaction. Responsibilities include resolving inquiries efficiently, assisting with billing and payments, analyzing call trends for improvement, communicating product value, and offering solutions to customer needs and technical challenges.
Key Responsibilities:
1. Customer Service: Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.
2. Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.
3. Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.
4. Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.
5. Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions.
6. Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.
7. Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment.
8. Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.
9. Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
10. Continuous Learning: Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
As a company we strive for our Leadership Team to be promoted from within. We have several career paths for our employees to pursue within Operations, Training, Workforce, Quality Assurance, Upper Level Management and more!
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