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Human Resource and Talent Acquisition Manager 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.  

#ExperinceInspiro in Coeur d’Alene Idaho! – We are looking to add a HR/TA Manager to our team!

Inspiro is a pioneering leader in global customer experience management. With headquarters in the Philippines and offices in Coeur d’Alene, ID; and Managua, Nicaragua, we blend tech-savvy and a people-centric approach to deliver multi-lingual, omni-channel solutions that create awesome customer experiences. We have over 30,000 customer champions in 35 global strategic locations serving some of the world's best-known companies across various industries.

Welcome to Inspiro. The future of BPO.

Salary: $75k-$80k DOE

As a HR/TA Manager, you will be responsible for maintaining and enhancing the organization’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.


Human Resources:

  • Develops and maintains effective partnerships with operations and resource unit staff to ensure the effective management of local human capital.
  • Addresses all employee relations complaints, grievances and related matters. Investigates and resolves cases consistently and under company guidelines and employment laws. Advises management of appropriate resolution of employee relations issues. Promotes a professional and respectful culture.
  • Identifies legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures, and reporting are in compliance.
  • Assists HR Assistant with new employee orientation, personnel status changes, HRIS administration and benefit enrollment.
  • Coordinates and may facilitate staff training in safety, interviewing, hiring, terminations, promotions, performance review, diversity, safety, and sexual harassment prevention.
  • Works with HR Assistant to respond to employee and management inquiries regarding policies, procedures, and programs. Ensures standardization and consistency with all company-wide policies.
  • Consults with and provides direction to operations supervisors and managers in employee performance management, counseling and discipline. Reviews documentation and ensures consistency in practices.
  • Partners with operations management to administer performance review program to ensure effectiveness, timeliness, compliance, and equity within organization.
  • Administers salary administration program to ensure compliance and equity within organization.
  • Administers company’s employee leave of absence and accommodations policies.
  • Investigates safety accidents and prepares reports for workers compensation insurance carrier.
  • Works with HR Assistant to prepare employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations.
  • Prepares reports and recommends procedures to improve employee retention.
  • Represents organization at personnel-related hearings and investigations. Must take a hands-on approach and be comfortable communicating with, coaching and developing all levels of management and employees


Talent Acquisition:

  • Partner with hiring managers to determine staffing needs and conduct recruiting strategy meetings to understand candidate profile
  • Develop and lead TA Specialist and TA Assistant
  • Assist with full cycle recruiting for nonexempt job opening for Inbound Sales/Customer Service Representative positions
  • Responsible for assisting in requisition creation, reviewing resumes, prescreening/interviewing candidates, scheduling interviews and partnering with hiring manager through the selection and offer process
  • Proactively source and identify talent using traditional and non-traditional resources to identify and attract quality candidates such as Indeed, career fairs, local colleges, community network events, etc.
  • Administer appropriate pre-employment assessments
  • Manage internal transfer process including screening, coordination of interview with hiring manager, transfer form, offer letter, etc.
  • Develop and maintain an excellent relationship with internal and external business partners and colleagues
  • Manage pre-employment process to ensure smooth transition from offer background check cleared status
  • Actively participate in local job fairs, internal open house recruiting events, sourcing pipeline, and external recruitment sources
Position Requirements


  • A minimum of four years of progressive Human Resource Management experience; preferably in a Call Center environment.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential.
  • Knowledge and experience in employment law, compensation, organizational planning, organization development, employee relations, safety, employee engagement, and employee development.
  • Better than average written and spoken communication skills.
  • Outstanding interpersonal relationship building and employee coaching skills.
  • Demonstrated ability to lead and develop HR department staff members.
  • Demonstrated ability to serve as a knowledgeable resource to the executive management team that provides overall company leadership and direction.
  • Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Human Resources Information Systems (HRIS).
  • General knowledge of various employment laws and practices and experience working with a corporate employment law attorney.
  • Experience in the administration of benefits and compensation programs and other Human Resources recognition and engagement programs and processes.
  • Evidence of the ability to practice and coach organization managers in the practice of a high level of confidentiality.
  • Excellent organizational management skills.
Full-Time/Part-Time Full-Time  
Shift -not applicable-  
Location Inspiro CDA  
About the Organization Inspiro is one of the world’s largest and most diversified Business Process Outsourcing (BPO) service providers in terms of clients, geographical presence and capabilities. We have defined the highest standards of excellence together with our clients for Customer Relationship Management (CRM). Our global team of more than 21,000 dedicated professionals across the Americas, Australia, Vietnam, Thailand, China, Japan, and the Philippines inSPire success.

Welcome to Inspiro. The future of BPO.


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