Inspiro Full-Time Call Center Agent in Coeur d'Alene, Idaho
**** LIMITED TIME: $1000 JOINING BONUS ****
Pay Starting: Tier 1- $15.74 with $2/hr Attendance Incentive*
Hours of Operation: 7 days a week – 5:00AM-9:00PM PST
Schedule: Hybrid/ Onsite opportunity: Onsite first 30 days minimum, then Hybrid 2 days a week at home, 3 days a week onsite: based on attendance and performance
Position Overview:
As an Inspiro Call Center Agent based in Coeur d'Alene, Idaho, you will play a crucial role in providing exceptional customer service and support to clients. You will be responsible for handling inbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
4 Agent Levels for advancement opportunities:
D1: Apprentice - Customer Service $15.74/hr
D2: Intermediate - Tech Support $16.17/hr
D3: Advanced - Tech Support $16.84/hr
D4: On the Job Trainer $18.11/hr
Perks and Benefits:
$2/hr Attendance Bonus available up to Tier 3 (must work 72 hours in a pay period to be eligible).
$1000 Joining Bonus: $300 paycheck after 30 days, $300 paycheck after 60 days, $400 paycheck after 90 days of continuous employment.
Paid Onsite Training, Competitive wages based on position.
Full-Time 40 hrs per week with opportunity for overtime.
AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability.
Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned.
DAY ONE eligibility of 401k investment, with 3% match after 1 year.
Childcare Reimbursement up to $250 monthly after 90 days of employment.
$1000 Employee Referral Bonus with no cap: $300 paycheck after 30 days, $300 paycheck after 60 days, and $400 paycheck after 90 days.
$25 Internet/Gas Stipend per month after 60 days of employment.
2 paid “You Days”: one earned after 90 days and 120 days.
*Conditions apply to various benefit eligibility
Key Responsibilities:
1. Customer Service: Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.
2. Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.
3. Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.
4. Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.
5. Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions.
6. Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.
7. Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment.
8. Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.
9. Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
10. Continuous Learning: Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
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