Inspiro Full-Time Call Center Agent in Coeur d'Alene, Idaho
**** LIMITED TIME: $1000 JOINING BONUS ****
Pay: Tier 1: $15.74/hr with an additional $2/hr Hours Worked Incentive (HWI)*
Hours of Operation: 7 days a week 5:00AM-9:00PM PST.
Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation.
Work Location: 200 W Hanley Ave. Coeur d’Alene, Idaho 83814
Onsite/ Hybrid opportunity: Onsite first 30 days of production minimum, then Hybrid 3 days a week onsite, 2 days a week at home: based on attendance and performance.
Attendance/ Time Off: The first 90-Days of Employment are probationary; we typically do not allow any time off. All time off requests need to be submitted to HR prior to starting employment.
Position Overview:
As an Inspiro Call Center Agent based in Coeur d'Alene, Idaho, you will play a crucial role in providing exceptional customer service and support to clients. You will be responsible for handling inbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.
4 Agent Levels for advancement opportunities:
*Everyone starts Tier 1 and naturally progresses to Tier 2. Tiers 3 & 4 are promotional opportunities.
Tier 1: Agent Training/ Customer Service/ Basic Tech Support $15.74/hr + $2/hr HWI
Tier 2: Customer Service/ Tech Support $16.17/hr + $2/hr HWI
Tier 3: Advanced Customer Service/ Tech Support $16.84/hr + $2/hr HWI
Tier 4: On The Job Trainers $18.11/hr
Key Responsibilities:
1. Customer Service: Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.
2. Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.
3. Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.
4. Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.
5. Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions.
6. Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.
7. Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment.
8. Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.
9. Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
10. Continuous Learning: Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
|
Click here for technical assistance.