The Belknap White Group is a nationally ranked flooring distributor offering residential and commercial customers a diverse portfolio of best-in-class surface materials including ceramic and porcelain tile, unfinished and pre-finished wood, laminate and resilient flooring, as well as installation supplies and materials.
With over thirty years of family ownership and a keen focus on positive customer experiences has allowed our company to partner with industry-leading manufacturers. The Belknap White Group is headquartered in Massachusetts and services all of New England, New York (including NYC) and New Jersey with seven showroom and/or distribution locations throughout our territory. Please visit our website at www.belknapwhite.com for more information on our company.
We are currently seeking an experienced Credit and Collections Specialist for our corporate Mansfield location.
Responsibilities include but are not limited to:
Maintain customer account balances within appropriate credit risk levels, while enabling the timely flow of orders.
Review weekly aging and make collection calls as necessary.
Research customer deductions and coordinate with respective departments for resolution.
Coordinate with the claims department when necessary for information on open claims.
Respond to incoming customer calls and emails with billing or payment inquiries.
Prepare joint check and bond agreements when necessary to secure payment.
Create documents to place an account for collection with a 3rd party agency when necessary.
Review order queue to determine if they can be released for shipment based on customer account status. i.e. credit limit, past due balances
Conduct credit investigation on new customers to determine credit worthiness utilizing trade references and Dunn & Bradstreet reporting. Communicate credit terms and limits to the customer.
Conduct a credit review of existing customers when required
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