Upscale, ten room, luxury boutique hotel, seeking a Hotel Manager. This position is responsible for all operations of Albemarle Estate including staffing, facilities, housekeeping, front desk, service and amenities, sales, revenue management, and customer service.
Title: Hotel Manager
Location: Albemarle Estate at Trump Winery - 20 minutes south of Charlottesville
Wage: $60,000 - $70,000 plus excellent benefits
Hours: varies depending on business needs
For consideration, please submit a cover letter with salary requirements with your resume
See why we’ve been named “one of the best places to work in Charlottesville”. We offer:
- Employee medical premium paid 80%, dependents paid 40% with low and no deductible options
- 80% employer paid premium for dental and vision
- 26 days paid time off (vacation, sick, and holiday)
- 401k after one year with up to 6% company match
- Voluntary Life, AD&D, and Accident plans available
ESSENTIAL DUTIES:
- Create a strong team: build morale, motivate team to provide excellent customer service, give direction, set goals/objectives, ensure team is trained according to SOPs with a strong emphasis on Triple-A Standards and Forbes Guidelines
- Interview, train, schedule, manage, coach, lead, and support staff
- Manage performance: ensure adherence to hotel policies; conduct staff meetings (daily standup meetings, weekly one on ones, monthly all staff); assign work; develop, implement and follow up on action plans review performance; conduct personnel actions such as disciplinary actions and terminations
- Receive and resolve all guest complaints and employee issues by using judgment that aligns with standards, practices, policies, procedures, and brand
- Perform regular inspection of guest rooms, public areas, back of house and work closely with Maintenance staff to resolve issues; instill eye for detail and passion for perfection
- Monitor quality assurance scores and/or guest feedback and create specific, measurable, achievable, realistic, and timely action plans to remedy guest service
REQUIREMENTS:
- 3+ years hotel operations experience with prior roles as Hotel Manager, General Manager, Director of Housekeeping, Director of Rooms, Revenue Manager, Operations Manager, Front Desk Manager
- Be adaptable; have a strong background in guest services in a luxury boutique setting
- Exceptional organizational, interpersonal and communication skills
- Proficient in HMS, CRS, report generation, audit, and analysis, Word, Excel, Gmail
- Ability to work a flexible schedule: includes various times of the day, weekends, and holidays
Trump Vineyard Estates is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Vineyard Estates participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
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