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Quality Assurance Coordinator 


Turning Point Community Programs is seeking a Quality Assurance Coordinator for our TSS Chico Program. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.

Summary: Responsible for insuring that the program remains in compliance with Regional Center agreements. Assists the Clinical Director/Program Director in the quality management functioning of the Program.


  • Assist as needed in running quality assurance and productivity reports.
  • Ensure staff has completed all appropriate documents in a timely manner.
  • Provide staff training and new hire orientation.
  • Responsible for identifying and problem-solving quality of paperwork and staff work and assists with making corrective plans.
  • Provides monthly training on varies clinical topics.
  • Review documentation to ensure standards are met.
  • Completes Diagnosis updates as assigned.
  • Completes MORS/8 Determinants assessments as assigned.
  • Tracks progress notes and provides feedback directly to management team.
  • Tracks assessments due and completion. Works in coordination with the Team Leaders and Clinical Director or Program Director to ensure that all assessments and client plans are completed in a timely manner.
  • Attends/Conducts Utilization Review meetings when the Clinical Director or Program Director is not available. Coordinates with Clinical Director or Program Director to implement recommendations.
  • Responsible for tracking and reviewing results of internal utilization and review.
  • Reviews charts to ensure that they meet state and legal/Regional Center requirements.
  • Assists the Program Director with developing the Quality Improvement plan and implementing changes.
  • Assist the Clinical Director or Program Director with filing, organizing and maintaining a record of KETs (Key Event Tracking) and inputting data into charted system.
  • Assist the Clinical Director or Program Director with filing, organizing and maintaining a record of Risk Management Binder (SIRs).
  • In coordination with the Clinical Director and Program Director, reviews and evaluates customer satisfaction/performance outcome data.
  • Insures the safety, health, and well-being of the members.
  • Completes paperwork as assigned in a timely manner.
  • Meets the standards set for performance in all aspects of job duties.
  • Provides support to other staff members as needed.
  • Adheres to and upholds the policies and procedures of Turning Point Community Programs.
  • Attends staff meetings unless approval for non-attendance is secured from the Clinical Director or Program Director.
  • Drives on program business as need using personal vehicle or program vehicle.
  • Maintains clean driving record as well as currency of driver’s license and vehicle insurance/registration.
  • Meets the standard for consistent attendance (not more than a 5% absence rate per month) by reporting to every scheduled shift on time and ready to work and by the judicious use of paid sick leave and avoiding any situations resulting in the need to dock pay for time not worked.

Knowledge Of:

  • Turning Point’s Mission, Vision and Core Values.
  • Principles and goals of community mental health.
  • Principles and goals of the “consumer/family driven model.”
  • Psychosocial rehabilitation’s treatment and programming.

Ability To:

  • Perform crisis intervention strategies.
  • Read, analyze, and interpret general business reports, professional journals, and/or governmental regulations.
  • Communicate effectively orally and in writing.
  • Understand budgeting requirements and budgetary implications for programming.
  • Work effectively under stress and conflict.
  • Exercise appropriate judgment and decision making.
  • Be flexible and adaptable in any given situation.
  • Work as a member of a team.
  • Supervise staff, delegate responsibility, and provide leadership and training.
  • Be well organized, flexible, and self-disciplined.
  • Plan, organize, implement and evaluate programs.
  • Get to multiple locations typically via car.

Schedule: Monday - Friday 8:30 am - 5:00 pm

Compensation: $26.00 - 28.14 per hour with a $1000 dollar sign on bonus

Position Requirements


Education, Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from an accredited college or university with a bachelors’ degree in Social Work or related field; two (2) years of varied experience providing mental health services.

Licenses; Certificates; Special Requirements:

  • California driver’s license & current vehicle insurance/registration
  • Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.


Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 1/11/2023  
Location TSS Chico  
EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  
adjustedSeniorityDate None Specified 

This position is currently accepting applications.

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