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Quality Assurance Coordinator 


Turning Point Community Programs is seeking a Quality Assurance Coordinator for our Transition Support Services (TSS) North program in Chico. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery, independence and self-sufficiency. We are committed to innovative and high quality services that assist adults and children with psychiatric, emotional and/or developmental disabilities in achieving their goals. Turning Point Community Programs (TPCP) has offered a path to mental health and recovery since 1976. We help people in our community every single day – creating a better space for all types of people in need. Join our mission of offering hope, respect and support to our clients on their journey to mental health and wellness.


Under the administrative supervision of the Clinical Director, this position is responsible for ensuring that the program remains in compliance with Regional Center guidelines. Assists the Clinical Director in the quality management functioning of the Program.


This is an at-will administrative position within a program. Additionally, this position is responsible for the day-to-day completion of critical paperwork and assisting the Clinical Director.


The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class

  • Completes Diagnosis updates as assigned.
  • Completes MORS/8 Determinants assessments as assigned.
  • Tracks progress notes and provides feedback directly to management team. 
  • Tracks assessments due and completion.  Works in coordination with the Team Leaders and Clinical Director to ensure that all assessments and client plans are completed in a timely manner.
  • Attends/Conducts Utilization Review meetings when the Clinical Director is not available.  Coordinates with Clinical Director to implement recommendations. 
  • Responsible for tracking and reviewing results of internal utilization and review.
  • Reviews charts to ensure that they meet state and legal/Regional Center requirements.
  • Assists the Clinical Director and Program Director with developing the Quality Improvement plan and implementing changes.
  • Assist the Clinical Director with filing, organizing and maintaining a record of KETs (Key Event Tracking) and inputting data into charted system.
  • Assist the Clinical Director with filing, organizing and maintaining a record of Risk Management Binder (SIRs).
  • In coordination with the Clinical Director and Program Director, reviews and evaluates customer satisfaction/performance outcome data.
  • Ensures the safety, health, and well-being of the members.
  • Completes paperwork as assigned in a timely manner.
  • Meets the standards set for performance in all aspects of job duties.
  • Provides support to other staff members as needed.
  • Adheres to and upholds the policies and procedures of Turning Point Community Programs.
  • Attends staff meetings unless approval for non-attendance is secured from the Clinical Director or Program Director.


Schedule: Monday – Friday, 8:30 am - 5:00 pm

Compensation: $26.00 - $27.59 per hour


Interested? Join us at our open interviews on Wednesdays from 2-4PM,

located at 10850 Gold Center Drive, Suite 325, Rancho Cordova, CA 95670



Position Requirements


Education, Training and Experience:

A typical way of obtaining the knowledge, skills and abilities outlined above is through graduation from an accredited college or university with a bachelors’ degree in Social Work or related field; two (2) years of varied experience providing mental health services.

Licenses; Certificates; Special Requirements:

  • California driver’s license & current vehicle insurance/registration
  • Reliable means of transportation capable of passing vehicle safety inspection if more than five years old excluding all modes of two-wheeled transport inclusive of bicycles, mopeds and motorcycles.
Full-Time/Part-Time Full-Time  
Shift Days  
Exempt/Non-Exempt Non-Exempt  
Open Date 11/1/2023  
Location TSS Chico  
EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.  
adjustedSeniorityDate None Specified 

This position is currently accepting applications.

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