Email Opening
Title

Inside Delivery Manager 

Category Operations  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The VinFast Inside Delivery Manager is responsible for leading the Delivery team, ensuring delivery of VinFast vehicles to new customers is a top notch experience. This role is responsible for ensuring delivery vehicles are in pristine condition, at the right place and at the right time for customers to take delivery.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Welcome customers to VinFast by making their journey to ownership a delightful experience
  • Responsible for delivery center operations, task completion and ensuring superior customer service
  • Ensure the team has regular follow-up and check-in with customers and monitor the vehicle registration process
  • Develop processes to improve the VinFast delivery experience, as well as back-end processes and procedures
  • Demonstrate a mastery of all VinFast products and services, as well as local incentives for EV owners
  • Keep up with industry trends and best practices.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Experience in automotive retail, finance, and lease
  • Experience with title and registration process
  • Excellent verbal and communication skills
  • Consistent record of customer service excellence
  • Ability to work cross-functionally with sales, service, logistics, and admin teams
  • Dealer Management System experience
  • Ability to work across multiple systems
  • Strong organization and time management skills
  • Willingness to work on a flexible schedule, according to activity volume
  • A valid driver’s license and an acceptable and safe driving record required
 
Open Date 10/21/2022  
Req Number OPE-22-00004  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently not accepting applications.

To search for an open position, please go to http://VinFastDealerSanFrancisco1LLC.appone.com



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