Share Email Opening Title CARD SERVICES SUPERVISOR  Description Allegacy Federal Credit Union Employee Job Description Job Title: Card Services Supervisor Job Code: Grade 7 Reports To: AVP, Deposit and Card Services Role Accountability At Allegacy, theres a common thread that runs through all of us. Its our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. To achieve these goals, this position is responsible for supervising the Card Services team ensuring that card services are provided accurately and timely, compliance with policies and procedures as they relate to credit card and debit cards, driving opportunities for card portfolio growth, and optimizing operational efficiency. Nature and Scope This position requires effective knowledge of debit and credit card products and processes. The supervisor is responsible for ensuring daily tasks are completed in compliance with procedures, policies and applicable regulations. This position is responsible for individualized training and coaching of Card Services staff. The supervisor will work with the Card Services team and management to maintain updated and current procedures. This position will collaborate with internal teams, management, and vendors to enhance and expand card related systems, products, and services to deliver exceptional service and support. Specific Accountabilities Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high quality service to both internal and external members that is in alignment with our Brand Culture. Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors. Meet or exceed established service goals. Develop Card Services team to perform assigned tasks by providing appropriate training and coaching. Perform periodic employee reviews. Review daily exception reports. Develop working relationships with other departments to ensure timely updates and communication to staff across the credit union. Coordinate/Assist with core update testing and validation as pertains to Card Services. Keep abreast of system changes, new technologies, rules and regulations as required by vendors and the card industry. Coordinate projects, guide implementation, develop testing plan, and document/update procedures for updates and new systems. Gather and consolidate various statistical data required for management reporting relating to Card Services. Perform monthly and quarterly reporting. Work with management to establish and administer short and long term goals, objectives, policies and procedures. Review and analyze current policies and procedures that impact processing and vendor relationships. Design and recommend changes as appropriate to improve operational efficiency. Perform other duties as needed to support the organization. Knowledge, Skills and Abilities Proficient knowledge of core, Visa DPS, and PSCU systems. Working knowledge of Visa rules and regulations. Excellent communication and analytical skills. Ability to simultaneously manage multiple projects in a fast paced environment, maintain confidentiality, exhibit excellent organizational skills and attention to details. Ability to foster a cooperative work environment, employee development and performance management skills. Excel/Word/Outlook skills are required. Education and Experience Bachelor's degree from a four-year college or university preferred. At least 2 years of card related experience preferred. 1 to 2 or more years of management experience in a credit union environment or equivalent combination of education, experience, and management experience.   Position Requirements Knowledge, Skills and Abilities Proficient knowledge of core, Visa DPS, and PSCU systems. Working knowledge of Visa rules and regulations. Excellent communication and analytical skills. Ability to simultaneously manage multiple projects in a fast paced environment, maintain confidentiality, exhibit excellent organizational skills and attention to details. Ability to foster a cooperative work environment, employee development and performance management skills. Excel/Word/Outlook skills are required. Education and Experience Bachelor's degree from a four-year college or university preferred. At least 2 years of card related experience preferred. 1 to 2 or more years of management experience in a credit union environment or equivalent combination of education, experience, and management experience.   Full-Time/Part-Time Full-Time   Close Date   Exempt/Non-Exempt Non-Exempt   Location 023 - Allegacy - Headquarters/Westbrook   About the Organization Do you get a thrill out of helping people realize their dreams? Do you believe that strong, personal relationships are critical to financial success? Do you want to work for an organization that has its community's best interests at heart? We do, too. That's why we work for Allegacy. Here, you'll find a challenging, rewarding career in one of the most unique entities of the financial industry. Allegacy Federal Credit Union is a place where inclusion and camaraderie thrive, and where everyone is united in their commitment to serving our members.   EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.   Pay Grade 7  This position is currently not accepting applications. 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