Upscale, boutique hotel seeking full time Guest Service Specialists. From front desk agent to concierge to assisting with service, this person ensures that all guest needs are met in an exemplary fashion. Hiring for Mid (1-9 pm) and evening (3-11 pm) shifts. Great benefits and work environment.
Position Title: Guest Services Specialist/Front Desk/Concierge
Location: Albemarle Estate at Trump Winery in Charlottesville, VA - 15 minutes south of Charlottesville city limits, 20 minutes north of Scottsville
Hours: Full-Time - on site. Open availability needed including nights and weekends. Typical shifts: 1-9 pm & 3 pm - 11pm
Wage: $16 - $17/hr plus gratuity
See why we’ve been named “one of the best places to work in Charlottesville”. We offer:
- Employee medical premium paid 80%, dependents paid 40% with low and no deductible options
- 80% employer paid premium for dental and vision
- 26 days paid time off (vacation, sick, and holiday)
- 401k after one year with up to 6% company match
- Voluntary Life, AD&D, and Accident plans available
ESSENTIAL DUTIES:
- Provide exemplary customer service
- Answer questions, assist with requests, anticipate guest’s needs: assist with luggage, restaurant reservations, food and tourism recommendations, car service, in-house or off site activity reservations
- Answer phone, make reservations
- Welcome and check in guests, lead tours of the Estate
- Respond to inquiries via phone and email
- Maintain the appearance of the reception, supply, break, and public areas
- Inspect rooms to ensure they always meet the highest standards
- Complete and oversee turndown service, breakfast service, beverage service
- Check out guests: ensuring correct billing, assist with luggage, and give directions as needed
- Perform other duties as assigned including but not limited to general office work, cleaning, back up for other team members
REQUIREMENTS:
- Must be 21 years of age
- Experience in Hotel/Guest Service/Hospitality or related field: 1 year
- Must be able to work weekends, holidays, and evenings as business demands
- Familiarity with general office operations
- Reliably commute or planning to relocate before starting work (Required)
- Requires standing for extended periods, walking, pushing, pulling and lifting up to 50 pounds, bending, reaching, stooping, kneeling, crouching, walking on uneven surfaces, using ladders, moving up and down stairs.
Trump Winery and Albemarle Estate at Trump Winery is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact our Recruitment Specialist or Director of Human Resources to make them aware of your needs.
Trump Vineyard Estate, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, protected veteran status, or other categories protected by federal, state, and local law.
Trump Winery participates in the E-Verify Program (Identity and Employment Eligibility Verification) and uses E-Verify to confirm work authorization. Candidates must be eligible to work in the United States.
Este Empleador participa en E-Verify (Verificación de Documentos de Identidad y Elegibilidad de Empleo).
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