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Title

Digital Technician 

Category Customer Service  
Number of Openings 5  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Digital Technician will perform remote diagnosis for service centers and our mobile service teams throughout the US market.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Handles diagnosis requests in a structured and timely manner.
  • Identifies and researches avoidable service visits and coordinates them in part to our mobile service technician teams
  • Troubleshoot and repair OTA as defined by the service engineering team
  • Perform tasks requiring a high level of skill and patience
  • Develop and follow best practices and procedures for various maintenance activities
  • Maintain high levels of communication and feedback within the VinFast Digital Service Team and field Service team; prepare daily updates of work completed, problems identified, and future timelines
  • Have flexibility to provide support outside your region and possibly outside the country as required
  • Perform other related duties as assigned per our growth and diversity across applications
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Technical automotive background as a high level Service Technician required
  • Strong written and verbal communication skills
  • Ideally have experience of working with Electric Vehicles
  • Proven ability to lead by example and be innovative with processes and efficiencies
  • Analytical ability to understand and impact key performance indicators
  • Problem solving initiative to fix problems when they arise, but also understand why and how they happened
  • Ability to motivate a team, to engage and facilitate others to achieve and succeed
  • Digitally savvy – ability to adopt and adapt quickly to new technology and systems
  • Good knowledge of MS Office
  • Valid Driving License
  • Performs well in an agile, fast-paced environment where things can change very quickly
  • Perform and lead well under pressure
 
Open Date 8/18/2022  
Req Number CUS-22-00005  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now



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