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Title

Digital Service Advisor 

Category Customer Service  
Number of Openings 4  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Non-Exempt  
Description

The Service Advisors are the virtual, end-to-end point of contact for VinFast customers needing roadside assistance and/or vehicle, charging and/or connectivity education/repair/maintenance.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Customer interaction through an Omni-channel solution (phone calls, emails, chat, SMS/text).
  • Utilizing strong listening/comprehension skills, you will triage the situation either over the phone or other reporting methods, document vehicle concerns/symptoms and determine the best servicing solution, all with a customer-centric focus.
  • Document customer concerns, determine if a quick technical solution is available, execute the solution, and document.
  • If the issue requires deeper diagnosis, you will create a service ticket and work closely with the Digital Technician Team, who drafts the vehicle repair plan.
  • The Service Advisor will coordinate the repair plan, order parts, schedule service appointments and alternative transportation needs and communicate next steps.
  • Guide customers through the vehicle service path.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • 3-5 years’ experience providing outstanding customer service in automotive or related field explaining/educating advanced technology, documenting customer concerns and resolution.
  • Enthusiasm and passion for electric vehicles.
  • Strong verbal communication skills
  • Excellent follow-up and probing skills
  • Strong problem-solving capabilities
  • The ability to maintain composure under pressure and deal with ambiguity
  • The ability to multi-task not only while providing exceptional quality work while navigating multiple, different work streams and tools
  • Willingness to learn new and innovative automotive technologies
  • Work in a team-based environment and achieve a common goal
 
Open Date 8/18/2022  
Req Number CUS-22-00004  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

Apply Now



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