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Title

Desktop Support Engineer 

Description

The Desktop Support Engineer under IT Leadership is responsible for developing, implementing, and maintaining a standardized desktops/laptops and mobile devices. Additional responsibilities consist of Operating System deployment, software distribution, software update management, endpoint security management and asset intelligence. Also the Desktop Support Engineer will act as a escalation point for Desktop Support Group Team Leads and fellow Desktop Support Group members before escalating matters to the Desktop Support Group Manager.

 

Duties and Responsibilities

  • Provide high level technical support for Tier-3 issue escalations/tickets including executive level support.
  • Effectively collaborate with team members, IT, and other departments in the organization.
  • Engineer, build, and maintain the enterprise level device management solution with a focus on automating tasks where possible.
  • Responsible for the day-to-day management of Desktop Engineering tools, including, but not limited to, Microsoft Endpoint Manager (MEM), Azure AD, Defender for Endpoint (DFE), and Airwatch.
  • Ability to effectively share knowledge and train teammates on current and newly implanted products and services.
  • Deploy and maintain operating systems, business software, and application to End User Computer system remotely using EDM or MDM.
  • Evaluate new and emerging product technologies to enhance the desktop imaging solution.
  • Conduct testing and evaluation of new desktop hardware models maintaining a continuous build and test cycle.
  • Create and maintain processes and documents pertaining to the managed workstation environment.
  • Provide any reports related to desktop supported IT Assets and services upon IT leadership’s request.
  • Ensure we meet and/or exceed users’ expectations around user experience.
 
Position Requirements
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience
  • 7 years technical experience in support of desktop technologies within a professional environment
  • 7 years Windows Desktop OS administration experience with extended knowledge of Windows 10
  • 5 years Apple Desktop OS administration experience
  • 5 years mobile device management solutions experience
  • Experience in enterprise-wide IT asset deployment and life-cycle management
  • Demonstrated ability in desktop and systems design
  • 5 years of experience in one or more programming languages (i.e. PowerShell.)
  • Experience troubleshooting Lenovo, Apple, Dell or HP hardware platforms.
  • Experience with Microsoft Intune Endpoint Manager or similar.
  • Experience working with Microsoft Defender for Endpoint or similar enterprise EDR product
  • 5 years working with Active Directory and Group Policy
  • Experience using Jira or other related IT Service Management platforms (IT ticketing or help desk system) for case and incident management
  • Ability to work in a team-oriented collaborative environment
  • Ability to quickly learn systems with little or no documentation.
  • Demonstrate ability to think “outside-the-box”, performs research, and operates independently in order to devise solutions to difficult problems.
  • Demonstrated ability to manage stress appropriately and professionally.
  • Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.
  • Excellent verbal, interpersonal and written communication skills. Highly self-motivated and detail oriented.

 

Physical Demands of the role:

Must be able to lift, carry, push or pull up to 40 pounds throughout the work hour.

 

If hired, we require all employees to be vaccinated against COVID-19, unless a medical or religious accommodation is needed as determined on a case by case basis.

 
Full-Time/Part-Time Full-Time  
Position Desktop Support Engineer  
Exempt/Non-Exempt Non-Exempt  
Open Date 8/10/2022  
Location Los Angeles  
About the Organization The Academy of Motion Picture Arts and Sciences is a global community of more than 10,000 of the most accomplished artists, filmmakers and executives working in film. In addition to celebrating and recognizing excellence in filmmaking through the Oscars, the Academy supports a wide range of initiatives to promote the art and science of the movies, including public programming, educational outreach and the Academy Museum of Motion Pictures.
 
EOE Statement The Academy is committed to equal opportunity in employment and to creating and valuing diversity in its workforce. Maintaining a diverse workforce is important to the Academy. The Academy enforces a strict policy that prohibits discrimination in hiring, training, compensation, promotion, transfer, or termination, whether on the basis of race, color, national origin, religion, sex, disability, age, veteran status, sexual orientation or genetic information. This includes a workplace that is free of all forms of harassment. Also, to help foster diversity, the Academy uses programs that ensure fairness of opportunity, pay, and growth to all applicants and employees. Every employee of the Academy is required to follow this policy and to preserve the Academy’s commitment to diversity.  

This position is currently not accepting applications.

To search for an open position, please go to http://oscars.appone.com



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