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Title

Sr Manager, Titling & DMV Operations 

Category Operations  
Number of Openings 1  
Location Los Angeles  
Full-Time/Part-Time Full-Time  
Exempt/Non-Exempt Exempt  
Description

The Sr Manager, Titling & DMV Operations will support sales operations in developing processes for title and registration processing and handling, work within the digital retailing platform to support retail sales transactions and build and manage relationships with third party titling and registration fulfillment partners. This role will build an internal DMV team to support market expansions and will coordinate with Govt. Affairs teams on incentive support and processing, as required.

RESPONSIBILITIES & KEY ACTIVITIES:

  • Coordinate with sales and other key stakeholders to ensure all required documents relating to the vehicle purchase or lease are complete and accurate prior to customer delivery.
  • Ensure every deal is fully aligned with local, state, and federal guidelines.
  • Ensure a seamless customer experience (incl. knowledge on current rules & regulations) for registration, taxation, subsidy claims, and insurance of VinFast vehicles across the US.
  • Work collaboratively with key stake holders in the markets and serve as an authority to find and communicate solutions internally in a timely manner.
  • Interact with customers, DMV, financial services partners, and titling and registration partners to prioritize and resolve titling and registration issues.
  • Manage through the title rejection process.
  • Administer the daily operations and process titling and registration related to retail and fleet sales in the most efficient and cost-effective way.
  • Work closely with IT to define business requirements for VinFast systems, focusing on process automation and development of analytical tools to monitor and track vehicles across all sales channels.
  • Provide operational support to business partners for ad-hoc initiatives.
  • Perform administrative duties, such as data entry, word processing, filing, copying, and other duties associated with this position.
 
Position Requirements

MINIMUM REQUIREMENTS:

  • Bachelor’s degree
  • 4 to 7 years’ experience of successful vehicle administration management at an OEM, fleet management/service company, car dealership, car insurance company, or regulatory authority
  • Thorough understanding of retail automotive sales.
  • In-depth knowledge and experience of vehicle title and registration processes across all 50 states
  • Passion for the customer experience, and an understanding of how operational efficiencies impact said experience
  • Ability to partner cross-functionally to deliver major initiatives, all while relentlessly prioritizing based on need
  • Strong communication skills, both written and verbal
  • Well organized, strong attention to detail, advanced analytical and problem-solving skills as well as a proactive mindset.
  • IT systems experience and knowledge on SAP a plus
 
Open Date 8/2/2022  
Req Number OPE-22-00003  
About the Organization Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.
 
EOE Statement Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.  

This position is currently accepting applications.

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